How to Recover Norton Deleted Files

Jean updated on Dec 11, 2020 to File Recovery | How-to Articles

If Norton deleted a file you need without asking, you can recover the deleted files by using its Restore feature or using EaseUS Data Recovery Wizard, which enables you to restore the permanently deleted files by Norton.

Norton removed your files by wrong? Do you know how to recover files deleted by Norton security programs such as Norton 360 and Norton Internet Security? As we already know that the antivirus applications from Norton are very good at checking, scanning, and clearing computer security threats, usually we say viruses, trojans, and malware. However, they may sometimes overdo their jobs by deleting every file that is suspected without asking. The deleted files include essential documents, pictures, and some paid programs.

If you are also troubled by Norton deleted files without asking, and need to restore the removed files, clam down, and follow the two effective solutions below.

Workable Solutions Step-by-step Troubleshooting
Method 1. Recover from Norton Restore Start Norton > Select "Advanced" > Click "Quarantine"...Full steps
Method 2. Recover with Undelete Software Download file recovery software > Select a location to scan > Preview and recover...Full steps

2 Solutions to Perform Norton Deleted Files Recovery

In the following content, we provide you with two useful methods for Norton deleted files recovery: restoring from Norton's "Security History Quarantine" Window or recovering with data recovery software.

Solution 1. Recover Norton Deleted Files with Its Restore Function

Usually, Norton moves files and programs that are suspected security threats to somewhere called "Security History Quarantine". Quarantined items are placed there to isolate themselves from the safe ones in the operating system, and they can be returned to its previous location by following steps.

  • Start Norton, go to find "Advanced".
  • Click "Quarantine" in the “Computer Protection” section to open the Security History window.
  • Now, you'll see all the quarantined files and programs, right-click any one of them you want to recover.
  • Click "Options" to open the Threat Detected window. Then, click the "Restore and Exclude This File" button to open the Quarantine Restore window. 
  • Select the "Exclude This Risk From Future Scans" checkbox, then "Yes" button. Wait for Norton program to restore the wrongly deleted files to its previous location. 

If you can't find the removed files in the "Security History Quarantine" Window or if the above way unfortunately fails, don't get discouraged and move to solution 2.

Solution 2. Recover Norton Deleted Files with a Data Recovery Tool 

If you find nothing in Norton's Security History Quarantine section, it means all files are permanently deleted from your HDD, in this case, there is no choice but turn to a professional data recovery program for help. EaseUS is such hard drive recovery software that enables you to recover files deleted by Norton antivirus programs as well as another antivirus. For example, it also works on retrieving deleted files by Avast Antivirus

EaseUS Data Recovery Wizard not only works for restoring deleted files by antivirus software but also is good at virus attack recovery, like recovering files from shortcut virus

Step 1. Select the desired data location.

Select the location where you have lost files after using an anti-virus program. For example, if you lost files from C drive after using the anti-virus program, then you should select C drive.

select a location and click scan

Step 2. Let the software scan and find the anti-virus deleted files

Click "Scan" to generate a Tree-view of all the recoverable files. Mostly, the deleted files removed by antivirus will be generated in the Deleted Files folder. If you don't see them, try to locate them in the Lost Files folder.

filter wanted files

Step 3. Recover the anti-virus deleted files.

The "Filter" option provides a quick way to your wanted files, click the option if you have difficulty in finding the desired files. Then, click "Recover" to recover lost files.

recover antivirus deleted files

Extra Tip: How to Stop Norton from Deleting/Removing Files

If you want to protect a file, folder, or game from being deleted by Norton Antivirus or Norton Security, you can add it to Exclusions n settings in the following way.

  • Log into your computer as an administrator, and launch the Norton Antivirus.
  • Add the path of the folder/files you want to prevent from the scanning of Norton under "ITEMS TO EXCLUDE".
  • Click "Continue" and wait for the Antivirus scans your device.

After these settings, if Norton also deletes the files, you have to remove the already added files and add it exclude again.

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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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