Norton removed your files by wrong? Do you know how to recover files deleted by Norton security programs such as Norton 360 and Norton Internet Security? As we already know that the antivirus applications from Norton are very good at checking, scanning, and clearing computer security threats, usually we say viruses, trojans, and malware. However, they may sometimes overdo their jobs by deleting every file that is suspected without asking. The deleted files include essential documents, pictures, and some paid programs.

If you are also troubled by Norton deleted files without asking, and need to restore the removed files, clam down, and follow the two effective solutions below.

Workable Solutions Step-by-step Troubleshooting
Method 1. Recover from Norton Restore Start Norton > Select "Advanced" > Click "Quarantine"...Full steps
Method 2. Recover with Undelete Software Download file recovery software > Select a location to scan > Preview and recover...Full steps

2 Solutions to Perform Norton Deleted Files Recovery

In the following content, we provide you with two useful methods for Norton deleted files recovery: restoring from Norton's "Security History Quarantine" Window or recovering with data recovery software.

Solution 1. Recover Norton Deleted Files with Its Restore Function

Usually, Norton moves files and programs that are suspected security threats to somewhere called "Security History Quarantine". Quarantined items are placed there to isolate themselves from the safe ones in the operating system, and they can be returned to its previous location by following steps.

  • Start Norton, go to find "Advanced".
  • Click "Quarantine" in the “Computer Protection” section to open the Security History window.
  • Now, you'll see all the quarantined files and programs, right-click any one of them you want to recover.
  • Click "Options" to open the Threat Detected window. Then, click the "Restore and Exclude This File" button to open the Quarantine Restore window. 
  • Select the "Exclude This Risk From Future Scans" checkbox, then "Yes" button. Wait for Norton program to restore the wrongly deleted files to its previous location. 

If you can't find the removed files in the "Security History Quarantine" Window or if the above way unfortunately fails, don't get discouraged and move to solution 2.

Solution 2. Recover Norton Deleted Files with a Data Recovery Tool 

If you find nothing in Norton's Security History Quarantine section, it means all files are permanently deleted from your HDD, in this case, there is no choice but turn to a professional data recovery program for help. EaseUS is such data recovery software that enables you to recover files deleted by Norton antivirus programs as well as another antivirus. For example, it also works on retrieving deleted files by Avast Antivirus

EaseUS Data Recovery Wizard not only works for restoring deleted files by antivirus software but also is good at virus attack recovery, like recovering files from shortcut virus

 Download for Win Recovery Rate 99.7%
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Step 1. Select the disk drive where you have lost files after using an antivirus program and click "Scan".

recover files deleted by antivirus step 1

Step 2. When the scan process finishes, all the lost and deleted files on the selected drive should appear. You can try to locate the antivirus deleted items from the tree-view panel on the left, or use the "Filter" function to specify particular file formats, such as pictures, videos, emails, documents and so on.

recover files deleted by antivirus step 2

Step 3. Double-click a file to preview. After that, select the file(s) at one time and click "Recover".

recover files deleted by antivirus step 3

Extra Tip: How to Stop Norton from Deleting/Removing Files

If you want to protect a file, folder, or game from being deleted by Norton Antivirus or Norton Security, you can add it to Exclusions n settings in the following way.

  • Log into your computer as an administrator, and launch the Norton Antivirus.
  • Add the path of the folder/files you want to prevent from the scanning of Norton under "ITEMS TO EXCLUDE".
  • Click "Continue" and wait for the Antivirus scans your device.

After these settings, if Norton also deletes the files, you have to remove the already added files and add it exclude again.

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Updated by Brithny

Brithny is a technology enthusiast, aiming to make readers' tech lives easy and enjoyable. She loves exploring new technologies and writing technical how-to tips. In her spare time, she loves sharing things about her game experience on Facebook or Twitter.

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Written by Jean

Jean is recognized as one of the most professional writers in EaseUS. She has kept improving her writing skills over the past 10 years and helped millions of her readers solve their tech problems on PC, Mac, and iOS devices.

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