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Sales FAQ

Which payment methods are supported?
We accept all major credit cards, PayPal, and wire transfer. Payment by credit card is highly recommended as the order will be processed instantly.
If the product I purchased can not solve my problem, is there a refund guarantee?
We have a 30-day money-back guarantee: if our program cannot solve your issue, then we will issue a refund.
How do I use my VAT Exemption?
If you qualify for VAT Exemption, please enter your VAT Exemption ID on the purchase page.
How long will it take to receive my download URL?
It depends on the payment method you use. If you order with a credit card, your download URL and read-me document will be emailed to you within a few minutes.
Do I need to repurchase the software if I change my computer?
There is no need to purchase a new license. You can simply contact us to reset the license code by sending an email to [email protected] or livechat.