7 Solutions to App Store Not Working Problem

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Myra Posted on Jun 02, 2017 to iOS & Mac Topics | How-to Articles

Is App Store on your iPhone or iPad blank or loading? If so, that's the sign of App Store not working properly on your iPhone/iPad. App Store not working is not something you will be happy about, especially when you want to download new Apps or update your old ones. If you have this problem on your iPhone/iPad/iPod, no worry, Read on to know the tips about how to fix "App Store not working" on your iPhone/iPad/iPod.

How to Fix App Store Not Working on iPhone/iPad/iPod

Method 1: Check your network connection

If your App Store is blank, you'd better check your network connection. Make sure you have connected your iPhone/iPad/iPod to Wi-Fi network or cellular network. Even if you get your iDevice under WI-Fi or cellular connection, you can't download Apps successfully if the network is unstable. You can also re-connect to network to have a try.

Method 2: Re-sign into App Store

For iOS 10.2 or earlier:

1. Go to "Settings" and click "iTunes & App Store".
2. Choose "Apple ID" and choose "Sign Out".
3. After you have signed out, tap on "Sign In" and type in your Apple ID and passcode.

Fix App Store Not Working on iPhone/iPad/iPod - Re-sign into App Store

For iOS later than 10.2:

1. Go to "Settings" and click your name.
2. Tap on "iTunes & App Stores".
3. Click on your Apple ID and choose "Sign Out".
4. Tap on "Sign In" and type in your Apple ID and passcode to log in again.

Fix App Store Not Working on iPhone - Re-sign into App Store

Method 3: Re-open App Store

1. Double-click the Home button.
2. Swipe left or right to find App store and slide it off.
3. Go to "App Store" and open it again.

Method 4: Clear App Store Cache

To clear cache in App Store, you can tap 10 times on any of the buttons below the screen, like Featured, Top Charts or Updates.

Fix App Store Not Working - Clear App Store cache

Method 5: Free up storage on your iDevice

If you can't download or install Apps in App Store successfully, it might be the insufficient storage getting in the way. You can check your storage by following the next steps.

1. Open "Settings" and go to "General".
2. Choose "Storage & iCloud Usage".
3. Under "STORAGE" section, you can see how much storage is available.

Fix App Store Not Working - Free up storage on iDevice

If your storage is nearly full, you can learn how to free up space on iPhone/iPad here.

Method 6: Restart your iPhone/iPad/iPod

1. Press and hold Sleep/Wake button. When the slider appears, move it to turn off your device.
2. Then press and hold Sleep/Wake button to turn your iPhone/iPad on again.

Method 7: Reset network settings

If it's something wrong with the network connection and you have tried Tip 1 but it doesn't work, you can reset network settings to erase all the saved networks and re-connect to it by entering password.

1. Run "Settings" and go to "General".
2. Choose "Reset" and then tap on "Reset Network Settings".

Fix App Store Not Working - Reset network settings