How to contact technician support team?

You will be able to find solutions for some basic product technical issues from our Knowledge Base first.

If the issue remains and technician support team is offline, in order to help you better, please send us an email with all the details below included.

  1. The product full name and its edition/version number and your order ID
    For example, EaseUS Todo Backup Workstation 6.5, 3XXXXSU-B7XXX9
  2. The exact error you are experiencing. Please describe the symptom as clear as possible, or add some screenshots or videos of the error in your email to explain it better.
  3. The log files of our product.

    EaseUS Data Recovery Wizard series
    EaseUS Todo Backup series

    For the other products, you can skip this step if you do not know how to send the log files. Technician team members will tell you how to gather and send the log files if they are demanded to analyze the issue.

  4. The hardware info of your computer. You may use the freeware Free PC Audit to gather it.
  5. Have you tried to re-start the program and your computer/server to see if the error can be removed?

Usually, we will send you an email back within 18 hours (during working days) after our developer fully check into the info. and if it is necessary, we may ask for a remote connection to investigate the issue ourselves, this sometimes would be the fastest way to analyze an issue and find out an effective solution.

Live Chat

The technician support team will be online during 9:00am-11:00am and 1:00pm-5:30pm (UTC+8) from Mon to Fri. For the other time, please send an email to our support account with the above details attached.