You will be able to find solutions for some basic product technical issues from our Knowledge Base first.
If the issue remains and technician support team is offline, in order to help you better, please send us an email with all the details below included.
The log files of our product.
For the other products, you can skip this step if you do not know how to send the log files. Technician team members will tell you how to gather and send the log files if they are demanded to analyze the issue.
Usually, we will send you an email back within 18 hours (during working days) after our developer fully check into the info. and if it is necessary, we may ask for a remote connection to investigate the issue ourselves, this sometimes would be the fastest way to analyze an issue and find out an effective solution.
The technician support team will be online during 9:00am-11:00am and 1:00pm-5:30pm (UTC+8) from Mon to Fri. For the other time, please send an email to our support account with the above details attached.
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