Welcome to our forum to get more information:
If you cannot find solution for your problem, please be free to contact our support team with your question, they will contact you within 24 hours for assistance( Free tech support is just for paid edition).
For Windows data recovery, system optimization and Mac data recovery, you may send to email@example.com
For Backup Software and Todo PCTrans, you may send to firstname.lastname@example.org
For Partition Manager, you may send to email@example.com