PC Works Plus offers comprehensive office solutions with remote and onsite service for small business in US. Originally founded as a break/fix repair shop, the company has steadily grown over the years by adding new critical services and software to its offerings. As a result, many clients now depend on PC Works Plus to ensure the security of their network data. This demand for reliable data security led Mr. John Sis, a professional engineer on the PC Works Plus team, to discover and partner with EaseUS.
“It was a great experience to work with Mr. Sis to test our backup solution in his environment.” Warren, a technical support engineer in EaseUS fondly recalls his experience working with PC Works Plus in April. “Their key requirements are cloud backup and virtual machine backup,which EaseUS is able to fulfill.”
Solution: Designed specifically for MSP businesses like PC Works Plus, EaseUS Todo Backup Enterprise is a powerful tool for providing reliable backup and restore solutions to their clients. This software boasts a host of key features, including a fully customizable backup schedule plan, universal recovery ability, and the features to backup virtual machines, SQL servers, Exchange, and Active Directory. At EaseUS, we worked closely with Mr. John Sis to build a fully-featured test environment in his office to ensure that our solution was able to meet his team's requirements. After implementing our solution, Mr. Sis had a few questions about virtual machine backup, and our engineer Warren was there to guide him through the process. Warren provided a detailed step-by-step guide on how to perform a smooth backup and restore for virtual machines using the EaseUS Todo Backup Enterprise solution, quickly easing Mr. Sis' concerns and ensuring that his team could utilize the software to its fullest potential.
“That worked, and I have a bunch of clients and I really like EaseUS.” Mr. John Sis had a positive comments on how EaseUS support team responds fast and professionally in problem troubleshooting and fixing. EaseUS offers professional services and solutions, including a dependable backup solution and a dedicated support team to assist clients with any concerns they may encounter while utilizing our software.
During the final test, Mr. Sis encountered a boot issue while attempting to perform a backup and restore for their Virtualbox backup. Our team promptly arranged a remote session with Mr. Sis to troubleshoot the issue. After conducting a thorough investigation, our engineer identified that the cause of the issue was due to a misconfiguration of the Virtualbox requirements. We provided Mr. Sis with the correct configuration settings and were able to successfully resolve the issue for him.
PC Works Plus ultimately selected EaseUS Todo Backup Technician as their preferred solution over other options. We understand that this is just the beginning of our journey together, and we are eager to continue providing our professional services to both PC Works Plus and their clients.
Offers professional services and solutions, including a dependable backup solution and a dedicated support team to assist clients with any concerns they may encounter while utilizing our software.
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