Fix Candy Crush Saga Crash or Fails to Load Error on Android/iOS Device

"Cannot open Candy Crush Saga anymore. It just won't allow me to connect to Facebook. And then it quits the game automatically. When I retried again, the same problem happened. Do you know how to fix it? I'm using Android phone."

"Candy Crush just won't allow me to play the game on my iPad. I tried to uninstall it and reinstall later. Nothing works. Gosh, do you know how to fix this problem? I really love playing this game."

Are you having a similar problem with Candy Crush Saga? Your Candy Crush Saga is not loading or the game freezes or even crashes when you tried to play it on your Android/iOS devices? Relax! We have fixes for you here to assist you solve Candy Crush Saga crashes or fails to load error on Android phone or iOS devices without losing any data. Just follow to find the solutions now:

Fix Candy Crush Saga crash/freeze error on Android
Fix 1. Free up Android memory to reinstall Candy Crush Saga
Fix 2. Play Candy Crush Saga without Facebook
Fix 3. Fix Facebook connect trouble with Candy Crush load error
Fix 4. Other fixes for Candy Crush freeze issue on Android
Fix Candy Crush Saga crash/freeze or load error on iOS device
Fix 1. Free up iOS memory to reinstall Candy Crush Saga
Fix 2. Force a reconnect to Facebook when Candy Crush fails to load/run
Extra Fix: Friends not showing and cannot request tickets

Note: Please notice that sometimes the game app crashes is majorly caused by outdated system and apps. Therefore, please be sure that your device is updated with all apps especially the game - Candy Crush that you are playing have been updated. 
Three things need to be noticed: 1. Android/iOS system should be updated to a new or latest version; 2. Do remember to update your App store or Game app to the latest version; 3. Download and install a compatible version of Candy Crush Saga APK/IPA for your phone.

Now let's see how to fix Candy Crush Saga not load, crash or freeze error on your phone now.

Fix Candy Crush Saga crash/freeze error on Android

You may now check out which method with fix suits your problem with Candy Crush issue on your Android phone and follow to get problems solved then.

Fix 1. Free up Android memory to reinstall Candy Crush Saga 

When Android device has low internal memory, Candy Crush and other games may not be able to play smoothly. Games and other apps may even crash. If you are having such a problem, just relax and follow below steps to get your problems solved right now:

Step 1. Extract/backup Android data into other spot such as PC or USB drive
You can try to directly let your PC to recognize all data and extract them to PC or external storage device.
But if you don't know where to find all Android data or worried about deleting or losing important files by mistake while manually transferring data, you may let EaseUS MobiSaver for Android help. This software will delete any data on your phone. Instead, it will find all your data and help you to extract data to new spot within only three steps.  

Step 2. Delete files after extracting Android data

After you successfully extract Android phone data to PC or external storage device, you can selectively delete those files on your phone so to free up space for Candy Crush Saga.

Step 3. Uninstall Candy Crush Saga and reinstall it

Then your next move is to uninstall Candy Crush Saga and reinstall it again on your Android phone.

Note: If you have a Facebook account which is connected with your game, you'll not lose levels after installing Candy Crush Saga on Android phone.

If you don't have one, you may lose all level. So you can directly try to play Candy Crush to see whether problems have been solved or not before you uninstalling it. 

Fix 2. Play Candy Crush Saga without Facebook

Some users replied that they can play without Facebook if their Candy Crush Saga fails to load or fails to connect with Facebook account.

• Go to Candy Crush > Wait till it loads and click Play > Choose a level to play now.

This means to play the game directly instead of connect your Facebook account. 

Note: This way indeed works and users can jump to next level when they finish the present level. But users may have to play all levels again if they failed.

Fix 3. Fix Facebook connect trouble with Candy Crush load error 

• Go to Settings > Click on Developer Options > Scroll down till you see the apps;
• Find "Don't keep activities" box and uncheck the box;
• Sign in to Facebook on your phone, you can replay Candy Crush again.

If the box is already unchecked, try something else.

Fix 4. Other fixes for Candy Crush freeze issue on Android

If things still cannot be fixed, you can try below extra fixes:

1. 1. Remove Facebook account from Candy Crush and re-add Facebook account again;
2. 2. Uninstall Candy Crush and reinstall it again.

Fix Candy Crush Saga crash/freeze or load error on iOS device

If you are an iOS user, you can follow below offered methods and access to fix problems with Candy Crash Saga crash, freeze or load error on iOS devices now.

Fix 1. Free up iOS memory to reinstall Candy Crush Saga

Step 1. Extract files on iPhone/iPad/iPod touch

If have iCloud account or iTunes updated in your iPhone, iPad or iPod touch, you can try to backup data to iCloud/iTunes so to free up space on iOS device.

If you need a more secure way to protect your privacy, you may need to extract data and files that you won't use quick frequently into PC or external storage device. To avoid losing data due to improper operation, you're recommended to try a third party software such as EaseUS MobiSaver to access to your personal files on iOS devices and extract to your PC/external storage device within 3 steps. It can even help you find some previously lost data. 

Step 2. Delete files on iOS device to free up memory space

After extracting selected files and data to PC/external storage device, you may delete relative files on iPhone, iPad or iPod touch to free up memory space for Candy Crush Saga.

Step 3. Uninstall and reinstall Candy Crush Saga

You may now try to play Candy Crush on your iOS device, if it works, things are fixed.
If it doesn't work, you may need to uninstall Candy Crush Saga and reinstall it again.

Fix 2. Force a reconnect to Facebook when Candy Crush fails to load/run

If your Candy Crush Saga on your iOS device has a problem with Facebook connection, you can force a reconnect to Facebook so to get problem solved:

• Close Candy Crush Saga;
• Go to Settings > Facebook > Allow these apps to use your account;
• Slide off Candy crush and slide it on;
• Open Candy Crush Saga and connect it with Facebook again.

Then you shall be able to connect to Facebook and replay Candy Crush Saga on your iOS device again. 

Extra Fix: Friends not showing and cannot request tickets

If you cannot ask for help from your friends or your friends don't show up in Candy Crush, or you cannot even request tickets, don't worry. Just follow below guide to get this problem fixed on your Android/iOS phone or devices now:

• Log out of Facebook and close Candy Crush app;
• Double click the home button to close the app;
• Open Candy Crush and log into Facebook and your new friends should appear within a few minutes.
• You can also join in Facebook group to find more friends who play this game and get more tips with helps there.