Fix: There Was a Problem Resetting your PC in Windows 10/8.1/8

Roxanne updated on Sep 07, 2020 to Todo Backup Resource | How-to Articles

"I want to reset and reinstall Windows 10. But every time when I am going to Settings-->Update & Security-->Recovery-->Reset, it says 'There was a problem resetting your PC' and then stuck during the process. Anyone have a solution to fix this issue?"

Method One. Fix 'There was a problem resetting your PC' issue using Command prompt
Method Two. Clean install Windows 10/8/8.1 using Media Creation Tool
Method Three. Revert to previous Windows version or reboot from a WinPE bootable disk

About 'There Was a Problem Esetting Your PC' Issue

Whenever something goes wrong while booting system, Windows first runs into Automatic Repair wizard and fixes the issues automatically. And if it failed, you have to Refresh or Reset the machine. But at most times, Windows 10 reset failed and generated error messages as follows.

If you try to attempt for Refresh, you will see the error message 'There was a problem refreshing your PC. No changes were made '.

There was a problem refreshing your PC

And if you're going to use Reset feature, there is another error message: There was a problem resetting your PC'. 

There was a problem refreshing your PC

Now, Windows 10 reset stuck issue with 'There was a problem resetting your PC' error message seems to be increasingly severe. More and more users are reporting this issue and ask for help online. So, here we collect a few possible ways that confirmed by some users to be helpful. You can try them one by one to 'There was a problem resetting your PC' error and Windows 10 reset stuck issue. The solutions also work for Windows 8 and 8.1.

Method One. Fix 'There Was a Problem Resetting Your PC' Issue Using Command Prompt

1. Go to Settings-->Update & Security-->Recovery-->Advanced startup, click Restart now.
2. In the new window, Select Troubleshoot --> Advanced options --> Command prompt.
3. Next, select the administrator account.
4. Now provide the credentials for the admin account you opted in the previous step.
5. Finally, in the Command Prompt window, type following commands and press Enter key after each:

cd %windir%\system32\config 
ren system system.001 
ren software software.001 

You can now close the Command Prompt window, which takes you to Windows Recovery Environment screen. Select Continue option to get into your operating system. After a reboot, you'll find that 'There was a problem resetting your PC' issue is solved already.

Method Two. Clean Install Windows 10/8/8.1 Using Media Creation Tool

1. Click the link provided below to create an installation media for Windows 10 /8.1/8 using Media Creation Tool. 
2. Insert the installation media you created, and then restart your PC.
3. On the Install Windows screen, select Repair your computer.
4. On the Choose an option screen, select Troubleshoot. From there, you can use Safe Mode. Select Advanced Options >Reset This PC>Remove everything.

Method Three. Revert to Previous Windows Version or Reboot from a WinPE Bootable Disk

If you still suffer 'There was a problem resetting your PC' or Windows 10 reset stuck issue after trying all the above methods, you can continue to fix it by reverting to previous Windows version or rebooting the PC from a WinPE bootable disk. Of course, it requires you to create a system backup image first. Then make an emergency bootable disk of EaseUS Todo Backup, which will help users to boot the system into a safe state and restore the system to a normal state with easy steps. Here EaseUS Windows backup software is ready for help at any time!

To create a WinPE bootable disk, follow these steps:

Step 1. Prepare a USB drive which can be written and read.

connet the USB to computer to create emergency disk

Step 2. Launch and install EaseUS Todo Backup on the Computer B

Step 3. Open the tool and click "Tools" > "Create Emergency Disk".

create WinPE emergency disk

Step 4. Select "Create WinPE emergency disk".

Step 5. Select a bootable media type: here we choose USB drive.

create emergency disk to a usb

Step 6. Click "Proceed" to create a bootable disk.

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Frequently Asked Questions

Why choose EaseUS Todo Backup?

"The easiest way to protect your data and system files."techradar

"EaseUS Todo Backup Free is one of the most popular free data backup applications available. This software offers a myriad of features and is extremely user-friendly. It provides a full system backup, meaning you can back up your entire operating system."TopTenReviews

"EaseUS ToDo Backup Home is a great backup program, well suited to the home and SMB space."PCWorld

What is the difference between Clone and Backup? In what cases should I use Clone?

Clone will copy one disk to another or one partition to another (unallocated space is also supported). Usually, this option is used to upgrade the current disk by creating an identical copy. Backup will generate a .PBD image file containing the selected files or system that can be restored from the .PBD image if needed.

What is the difference between System Backup and Disk Backup?

System Backup will auto-select the system boot related partition(s) as the backup source to make sure the system image can be restored properly. Disk/Partition Backup will allow you to manually select a whole disk or speficy a certain partition as the backup source. You will get the same backup result as System Backup if you manually select the system and boot partitions with the Disk/Partition Backup option.

As a computer newbie, what features should I use to protect my computer?

You can use System Backup to back up the system and boot partitions, use Disk/Partition backup to back up the data partition and add plans to run an automatic backup. If you use the computer frequently or have software that may cause boot failure of the computer, we would suggest you back up the computer every 1 to 2 days. For other situations, you can backup the computer once a week. In addition, you can schedule File Backup to back up the files which are changed frequently.

What kind of storage service should I use to save my backup images?

EaseUS Todo Backup can save backup images to internal disks, external disks, network drives, or free cloud(Google Drive, Dropbox, and OneDrive) and CD/DVD. It is suggested to save the images to the internal/external/network drives to save time as those kinds of disks have a better read-write speed. It is suggested NOT to save the image on the source disk, because once the disk is damaged, all the files on the disk will become unavailable and you will be unable to restore the image.

As a company network administrator, what features should I use to protect our internal computers?

It is recommended that you use the SQL Backup feature to back up your company's SQL server and Exchange Backup feature to back up the Exchange server. In addition, you can execute System Backup to back up the system and boot partitions on every computer and set a plan to execute the backup once a day or twice a week to ensure that the computer can be restored timely when it has boot issues. File Backup feature can be used to back up important user data. If there are a large quantity of computers, you can purchase EaseUS Backup Center to manage the backups on the client computers centrally.

About EaseUS Todo Backup

Be it a file, system, partition, or disk, EaseUS Todo Backup will help you back up or clone the item and provide you with multiple backup plans.