FIX 'the device has either stopped responding or is disconnected' Error

Jean updated on Apr 02, 2019 to Todo Backup Resource | How-to Articles

"I get this error 'Cannot copy item. The device has either stopped responding or has been disconnected' when trying to copy some large HD videos and pictures from Windows 10 computer to an Android device. The device is connected via USB and USB debugging is enabled. What's the problem?"

the device has either stopped or is disconnected

What Does "The device has either stopped responding or is disconnected" Imply

The error message 'the device has either stopped responding or is disconnected' error usually appears on your computer screen when you copy files on iPhone, iPad, phone, USB drive or SD card.

Do you have some clues how did this error come or what prevents you from copying files properly from your computer to a connected device or vise versa? We summarized some of the following factors.

  • You're trying to copy a lot of files together or does multiple tasks at the time with the phone or SD card or USB drive.
  • It's all about the connection problems. Did you use the card reader for SD card? Or the original USB cable for your Android, iPhone or iPad?
  • Driver or hardware problems stopped you from using the drive as normal.
Notice:

Back up the files you failed to copy from the computer or Android with EaseUS free backup software. Files are very likely to get corrupted during the transfer process.

General Troubleshooting Solutions

There are four common tips that you should try first.

Method 1. Reconnect Your Device

Step 1. Unplug the phone, SD card or USB drive from the computer

Step 2. Close all the applications that are open in the background and then plug the device back in and check if the error persists.

Method 2. Restart Your Devices

Restart your phone and PC. After it's off, plug your phone into a USB port again to turn your phone and PC back on.

Method 3. Check Your Device Settings

Some phones have USB settings that allow the data connection to be enabled separately from the charging connection. If your phone has this option, check the settings to ensure your USB data connection is enabled. 

For example, Android phone, the simplest way is to go to settings > developer options > select USB configuration > select audio source while connecting to computer > select media transfer protocol (MTP). The device driver will install automatically.

Method 4. Check the USB Port

A broken USB port could also create problems. You got two options to check the USB port. One, plug another USB into the same port on your computer and check it works or not. Two, use the same USB cable on another computer's USB port.

If problems were confirmed, see how to fix USB port not working.

Advanced Troubleshooting Solutions

If none of the tips above works, you can try the more advance methods below.

Method 1. Troubleshoot the Hardware Issue

Use the Hardware and Devices Troubleshooter in Windows to troubleshoot the hardware issues that may cause your device stopped responding or disconnected.

Step 1. Press "Win + I" to open the Windows Settings panel and navigate to "Update & Security" > "Troubleshoot".

Step 2. On your right-hand side, you should see the Hardware and Devices option. Click on this option and then click on the "Run the troubleshooter" button.

troubleshoot hardware issue to fix the device has either stopped or is disconnected

Method 2. Reinstall the USB Controller

Meanwhile, an internal issue with the USB controller will also invoke the error "The device has either stopped responding or has been disconnected". Try to uninstall and reinstall USB controllers to remove the error.

Step 1. Press "Windows + R" keys to open the Run dialog box. Type devmgmt.msc and hit "Enter".

Step 2. Then the Device Manager will open. Navigate to "Universal Serial Bus controllers".

Step 3. Expand the menu, and find out the current USB device that is creating the problem. Right-click on it, and select "Uninstall Device".

Step 4. A popup will open. Select the "Uninstall" option.

Step 5. Unplug the device, restart your computer and plug the device in. Later, you will be asked to install the controller again.

uninstall usb controllers to fix the device has either stopped or is disconnected

Alternative Troubleshooting Solutions

If none of the given troubleshooting solutions resolve the error, it's time to give up the conventional way of file transfer via a USB cable or a card connector. As we just mentioned in the earlier part, download EaseUS Todo Backup to backup important files if you saw this error because it's very likely to cause the file corruption in the future. What's more, there is actually another use with this backup and recovery software. It is able to backup your files, at the same time, it allows you to restore the backup to anywhere you like, working charmingly like a file transfer software.

Since you can back up very large files with EaseUS Todo Backup, it becomes easy to tackle the problem of meeting "The device has either stopped responding or is disconnected" error while copying large files from your computer to an external storage device. The following steps show you how to back up the disk on your computer to an external hard drive. You can change the target device is you need.

Step 1. To back up one hard drive to another external hard drive, the "Disk/Partition Backup" option is for you. Click this option and let's start.

choose disk/partition backup to backup disk to external hard drive

Step 2. On the "Disk Backup" window, please choose the hard disk you want to back up. You can choose the entire hard disk or only its several partitions according to your own demands.

choose the hard disk you're going to back up

In the "Destination" area, click the "Browse" button. Since you're going to back up the selected drive to an external one, you should click the "Computer" tab and select the external drive. Click "OK".

choose the external hard drive under computer tab

Now you've identified both the source and destination disks. Search for more advanced backup plans in the "Backup option" such as incremental backup, differential backup and so on.

Step 3. Just click "Proceed", and you can back up one hard disk to another external hard disk in a minute!

 
 

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Frequently Asked Questions

Why choose EaseUS Todo Backup?

"The easiest way to protect your data and system files."techradar

"EaseUS Todo Backup Free is one of the most popular free data backup applications available. This software offers a myriad of features and is extremely user-friendly. It provides a full system backup, meaning you can back up your entire operating system."TopTenReviews

"EaseUS ToDo Backup Home is a great backup program, well suited to the home and SMB space."PCWorld

What is the difference between Clone and Backup? In what cases should I use Clone?

Clone will copy one disk to another or one partition to another (unallocated space is also supported). Usually, this option is used to upgrade the current disk by creating an identical copy. Backup will generate a .PBD image file containing the selected files or system that can be restored from the .PBD image if needed.

What is the difference between System Backup and Disk Backup?

System Backup will auto-select the system boot related partition(s) as the backup source to make sure the system image can be restored properly. Disk/Partition Backup will allow you to manually select a whole disk or speficy a certain partition as the backup source. You will get the same backup result as System Backup if you manually select the system and boot partitions with the Disk/Partition Backup option.

As a computer newbie, what features should I use to protect my computer?

You can use System Backup to back up the system and boot partitions, use Disk/Partition backup to back up the data partition and add plans to run an automatic backup. If you use the computer frequently or have software that may cause boot failure of the computer, we would suggest you back up the computer every 1 to 2 days. For other situations, you can backup the computer once a week. In addition, you can schedule File Backup to back up the files which are changed frequently.

What kind of storage service should I use to save my backup images?

EaseUS Todo Backup can save backup images to internal disks, external disks, network drives, or free cloud(Google Drive, Dropbox, and OneDrive) and CD/DVD. It is suggested to save the images to the internal/external/network drives to save time as those kinds of disks have a better read-write speed. It is suggested NOT to save the image on the source disk, because once the disk is damaged, all the files on the disk will become unavailable and you will be unable to restore the image.

As a company network administrator, what features should I use to protect our internal computers?

It is recommended that you use the SQL Backup feature to back up your company's SQL server and Exchange Backup feature to back up the Exchange server. In addition, you can execute System Backup to back up the system and boot partitions on every computer and set a plan to execute the backup once a day or twice a week to ensure that the computer can be restored timely when it has boot issues. File Backup feature can be used to back up important user data. If there are a large quantity of computers, you can purchase EaseUS Backup Center to manage the backups on the client computers centrally.

About EaseUS Todo Backup

Be it a file, system, partition, or disk, EaseUS Todo Backup will help you back up or clone the item and provide you with multiple backup plans.