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Windows Backup Failed with Error Code 0x807800C5? Fix It Now!

Updated on Apr 23, 2019 by Tracy King to Todo Backup Resource

Summary:
Does your computer keep telling you ‘The backup failed. There was a failure in preparing the backup image of ...(0x807800C5)’? If you are having this issue, relax. Reliable methods are available here to help you stop and remove the Windows backup failure error code - 0x807800C5 and create new Windows file backup and system image backup. Follow to see how to securely fix Windows backup failure error on Windows 10/8/7, Windows Server 2016/2012/2008 and create new backups on your own now.

Windows backup failed with error code - 0x807800C5: Have you ever met this error message while backing up Windows computer files or system: ‘The backup failed. There was a failure in preparing the backup image of one of the volumes in the backup set. (0x807800C5)’? 

Windows backup failed with error code 0x807800C5

According to Microsoft community, a big number of Windows users have come across the backup failure error in Windows 10, 8 or 7 and even Windows Server systems. 
And when the Windows backup failure error happens to most ordinary people, these people don’t know how to fix and remove this issue. 

Right here, we’ve gathered some reliable and effective methods for you to follow and remove Windows backup failure error code and complete the Windows backup task with ease:
Methods to Fix and Remove Windows Backup Failed Error - 0x807800C5

PAGE CONTENT:
Quick Fix: Backup Windows files/system without meeting error code
Method 1. Rename or remove WindowsImage Backup folder
Method 2. Deleted old Windows backup data
Method 3. Run SFC and CHKDSK
Method 4. Turn System Protection on or off

Let’s see how to remove and stop Windows backup failure error code and backup your Windows computer with ease now:

Quick Fix: Backup Windows files/system without meeting error code

When users face a Windows system image backup error or Windows backup failure issue, most of them are using Windows built-in backup and recovery tool. 

If you need a quick method to fix this issue and continue with your Windows backup task, here is your best shot - to backup Windows files and even create a system image with powerful Windows file backup software. EaseUS Todo Backup allows you to fully backup target files and system to a secure location without any problems in 3 simple steps: 

If you are using Windows Server, please use EaseUS Server backup software - Todo Backup Workstation for help. They are all 100% secure and risk-free to backup Windows files and system for free in 30 days. (The steps below show you how to back up files on your computer. If you want to back up your OS, choose "System Backup" instead.)

Step 1. Open EaseUS Todo Backup and select "File Backup".

You may have a large amount of vital data to be protected as time goes on, such as documents, pictures, music, and videos, etc. It is always a good habit to have a backup on a regular basis. File Backup is one of the best choices for you to get over unexpected data loss.

click file backup to back up files

Step 2. Select the files that you want to back up.

If you just want to back up one or some specific file types from one folder, the option at top right corner can help you exclude the other files.

select the file type to back up

Step 3. Select a destination to save your backup file. You'd better create the backup file in some other storage media or in some other drive. If not, there may be a risk of the backup file getting corrupted or destroyed.

select the destination to save your backups

Advanced backup settings are useful when you want to create a flexible and automatic backup plan. 

information about advanced settings

The schedule is to create an automatic backup plan.

what is schedule backup

Backup options are to edit the advanced parameters. 

backup options

Image-reserve strategy is to reserve the limited image as per image retention rule.

image-reserve strategy

Advanced backup settings are for reference only but not a prerequisite for backup.

Step 4. Click "Proceed" to execute your operation.

Just wait for the backup process to finish, and you should be able to get a complete backup of your Windows system and files. No Windows backup failure error would occur.

So how to remove the Windows backup error code 0x807800C5 and make the Windows built-in backup and recovery tool to work again? The following methods should work for you: 

Method 1. Rename or remove WindowsImage Backup folder

Step 1. Type Control Panel in the search bar and open it.

Fix Windows backup failure error.

Step 2. Type File History inside Control Panel search and click to open it.

Remove WindowsImage Backup folder to fix Windows backup failure error.

Step 3. Click "System Image Backup" on the bottom and find the location of this folder.

Step 4. Navigate to the exact location of Windows Image Backup and find the WindowsImageBackup folder, right-click on it and rename the folder as WindowsImageBackup.old.

Renambe WindowsImageBackup folder to remove Windows backup failure error code.

Step 5. If the old backup folder is taking too much space, you can directly delete and remove it from your PC. 

Step 6. After this, try again to create a Windows backup or system image again, no problems will happen anymore.

Method 2. Deleted old Windows backup data

Besides deleting or remove WindowsImageBackup folder from your PC, another simple and effective way that you can try is to delete old backup data in Windows Image Backup folder:

Notice:
This would remove all your previously created backup images from your PC. Please be aware while you are taking this action.

Step 1. Type Control Panel in the search bar and open it.

Step 2. Type File History inside Control Panel search and click to open it.

Step 3. Click "System Image Backup" on the bottom and find the location of this folder.

Step 4. Navigate to the exact location of Windows Image Backup and find the WindowsImageBackup folder, and delete the below-listed files:

  • Datafile - MediaID.bin
  • Folder - WindowsImageBackup
  • Computer - name (file name)

Delete data in WindowsImageBackup folder to remove error code for Windows backup.

5. After this, restart your PC, and try again to create a system image or file backup on your PC to check if the 0x807800C5 error has been removed or not.

Method 3. Run SFC and CHKDSK 

Step 1. Press "Windows + X" and select "Command Prompt (Admin)".

Step 2. Type: sfc /scannow and hit Enter.

Run SFC to fix Windows backup failure error.

Step 3. Type: sfc /scannow /offbootdir=c:\ /offwindir=c:\windows (If above fails then try this one) and hit Enter.

Step 4. Wait for the process to complete and type: chkdsk /f /r and hit Enter.

Run CHKDSK to repair corrupted file system to remove Windows backup failure error code.

After this, reboot your PC to keep all changes.

Method 4. Turn System Protection on or off

Step 1. Type: Control Panel in the Search, open it, click "System".

Remove error code 0x807800C5 from Windows.

Step 2. Select "System protection".

Turn on System Protection to remove Windows backup failure error.

Step 3. Choose the location or drive which you set as a backup drive on your PC and click "Configure".

Remove Windows backup failure error code from PC.

Step 4. Select "Disable system protection" > "OK".

Fix Windows backup failure error and remove error code 0x807800C5.

Step 5. Choose "Yes" to disable the system protection.

Step 6. Reboot PC and go through the process to Turn on system protection again. Click "OK".

After all this, you may try to run File History and create a backup task on your PC without any error code again.