Support

Troubleshooting

FAQ

1. Both Linux and windows are installed; I established primary partition in front of the system partition. After that, I can enter neither of the two operating systems. Why?
Cause:  
It is caused by the mechanism to leading procedure of Linux operating system itself. It may destroy the leading order and cause the unavailability of both Linux and window if you establish a new partition on condition that both Linux and windows are installed.
Advice:  
Do not establish new partitions when both Linux and Window operating systems exist. If you insist, please contact us in advance.
 

2. Both Windows XP and Windows VISTA are installed, the partition that Windows XP lies is in the cylinder 1024 of the front area of hard disk. While if I only resize/move the partition of Windows XP that is beyond cylinder 1024(about 7G), after that, I cannot enter Windows XP, the system prompts that "ntldr lost". Why?
Cause:  
Since BootManager of Windows VISTA doesn’t agree with Interrupt 13. Thus, to resize or move the system partition beyond cylinder 1024 will cause the operating system cannot be found by Boot Manager of Windows VISTA.
Advice:  
If the old version of Windows (Windows 2000 or newer version) and VISTA are both installed, please do not resize or move the system partition that lies inside cylinder 1024(about 7G) out of cylinder 1024(about 7G).
 
3. Sometimes, after I establish, resize or move the partition, but the partition hasn’t drive letter, the procedure prompts "Update system information failed".
Cause:  
The operating system cannot update information in time accidentally.
Advice:  
We suggest you restarting the computer. The system will distribute drive letters for these partitions automatically.
 
4. Both Windows XP and Windows 98 are installed, after resize/move the partition of Windows 98 under Windows XP, and restarting the computer, I cannot enter Windows 98 normally. Why?
Cause:  
Moving or resizing the partition of the system cannot be allowed by leading ways of Windows 9X.
Advice:  
1. Please do not move or resize the partitions of Windows 9X, ME.
2. Please do not create or delete the partition in front of the system partition of Windows 9X , ME.

5. Update system information failed in Windows 2008.Why?   
Cause:  
Operations succeeded, but update system information failed.
Advice:  
Please make sure the disk status is online.
 
6. If I install the Operating System on virtual hard disk (VHD), what if I delete the partition/volume containing the VHD files?
Advice:

The Operating System installed on VHD will be lost. Please do not delete the partition/volume containing the VHD files.

7. There is an EISA volume on my disk after converting dynamic disk to basic and the program marked it as "Other", why?
Cause:

Because your dynamic disk contains an invisible EISA volume before converting, it will become visible after the dynamic disk has been converted to basic. The program will mark it as "Other".

8. Why does my former inaccessible EISA volume become an accessible NTFS volume after converting the dynamic disk to basic?
Cause:
The EISA volume is a system reserved hidden volume on dynamic disk, but it will lose its properties to be visible and accessible once the dynamic disk has been converted to basic.

9. Why does my disk show as "EaseUS Todo Backup Protected Disk"? I cannot partition the disk.
Cause:  

The disk is protected by EaseUS Todo Backup Snapshot.
Advice:  
   To repartition the disk, please disable the Snapshot.
 
10. Why can't I boot from it after I create bootable disk on a larger USB hard drive (such as: 1TB)?
Cause:  

Your problem may be caused by the limitation of BIOS. Since the limitation, computer can't boot from the partition which is larger than 128GB.

Advice:
   Please check whether the size of partition (you select to create bootable disk) is larger than 128GB. If yes, please create one partition which is smaller than 128GB on the USB hard drive, and then select it to create boot disk.
   Meanwhile, in order to create bootable USB hard drive successfully, please create bootable disk on the FAT/NTFS partition which cluster size is smaller than 64KB.

11. Why there is an "EXT" partition after converted GPT dynamic disk to GPT basic disk:
Cause:  

If the operating system is Windows XP 64bit, after converting GPT dynamic disk to GPT basic disk, windows will assign a drive letter to the "EXT" partition. So there appears an "EXT" partition on Windows explorer.

Advice:
   Please don't worry. It will not affect anything to your hard disk. It is normal.

12. Why the partition is changed into "unformatted" partition after converted dynamic disk to basic disk:
Cause:  

If the file system of the partition is "ReiserFS", after converting the dynamic disk to basic disk, it will be changed into unformatted.
Advice:
   Please DO NOT format it. It can be used in another operating system normally.