EaseUS Customer Support Center

Fast & Reliable to Care Your Data

Frequently Asked Questions

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  • Can I install MobiUnlock to my Mac machine?

    We only have the installation file for Windows machine now. 
  • Does MobiUnlock supports to unlock my Android Phone?

    I regret to tell you that the Android Phone is not supported by our product now. 
  • Why my data was erased after unlocking iPhone?

    Currently, all iPhone/iPad screen unlocking solutions in the market will delete all data on the device. No software solution can remove the iPhone lock screen without data loss. So if you have iTunes/iCloud backup files, you can select Restore from iCloud or Restore from iTunes when you set up the iPhone.
  • Does MobiUnlock support to bypass iCloud lock?

    Yes. MobiUnlock supports to bypass the iCloud lock on iOS devices.
  • What to do if MobiUnlock fails to unlock my iPhone/iPad?

    If MobiUnlock fails to remove the lock screen on the iPhone/iPad, please follow the steps below:
    • Restart your computer and MobiUnlock.
    • Connect your iPhone/iPad using another lightning cable.
    If it still doesn't work, click the Menu > Contact MobiUnlock Support from the top right corner of MobiUnlock to contact the technical support team.