EaseUS Customer Support Center

Fast & Reliable to Care Your Data

Frequently Asked Questions

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Pre-Sales Questions

  • Do I need to put in my credit card info to start the Trial?

    All EaseUS products does not require customers to put in their credit card to start the Trial. Our product might prompt you a recommended purchase page when you use the Trial or Free version, especially when a promo is in activity. You can close that page to continue your trial. 
  • How can I manage all my orders?

    We recommend you to create an account in our Customer Center, to better manage the download(s) and license code(s) of your product(s) and enjoy a higher-level customer service. For more information on Online Customer Center, please visit:



    If you have other questions regarding to the purchase issue, please contact us by email or Livechat. Thanks for your support!

  • Can I upgrade to the latest version for free?

    EaseUS supplies its products upgrades according to the following policy.


  • What is the support policy?

    For a detailed introduction of EaseUS Customer Care options and with the information of how to access EaseUS Technical Support resources, please click this link.


  • How to apply the coupon code?

    You will see Check to enter coupon code in the shopping cart. Discounts cannot be used in conjunction with each other. If there is already a discount code in this shopping cart, you will not see Check to enter coupon code option.

  • Is this online payment secure?

    Your payment is completely secure. Our order processor handles the transaction and your personal details are transferred entirely via secure https during every step of the transaction.

  • Why the price in checkout is higher than that on your website?

    All the products listed on our website are quoted with tax excluded. You are liable for a certain amount of tax based on your local taxation law, and you are able to find how much you will be charged as the tax for this order in the shopping cart. If you are a business user, please fill in your VAT ID in the shopping cart to deduct the VAT part from this order.

  • Is it possible to have a disc version of your product?

    You will receive a download link via email after purchase. You can use this to make a physical CD (or DVD) by yourself.

  • Do I need to repurchase the program if I change my computer?

    There is no need to purchase a new license. You can simply contact us to reset the license code via email or Livechat.

  • If the product I purchase cannot solve my problem, is there a refund guarantee?

    We have a 30-day refund guarantee. If our program is incapable of solving your issue, please email to technical support team.

  • How do I get a copy of my invoice/receipt?

    If you don't see the invoice/receipt in the email inbox, please contact us by Livechat or email for further assistance.

  • If I pay for the program now, how long will it take before I receive my download URL?

    It depends on the payment method you use. If you order online with your credit card, you will have your download URL after you submit the order form and an email with download URL and read-me document will be sent to you within a few minutes.

  • How to use the privilege of VAT Exemption?

    For those who enjoy the privilege of VAT Exemption, please enter your VAT Exemption ID during checkout if you still see tax included in the order.

  • Which payment methods are supported?

    We accept Credit Card, Paypal and Wire Transfer. Credit Card is highly recommended as the order with this payment method will be completed instantly.