EaseUS Customer Support Center

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Frequently Asked Questions

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Android Data Recovery

  • Can I recover data from locked phone?

    You should unlock the phone before recovery. If the phone cannot be unlocked, there's no method to recover data from it.

  • How many devices I can use the software on?

    The single license should be only used on your family's devices. Generally, it covers no more than 5 Android devices.

  • Does the software support SD card recovery?

    The data on the SD card can be also recovered by the software if it's inserted into the phone.

  • My phone is not recognized by the software?

    Please check up the device with the hints below:

    1. The phone is still power on.

    2. You've enabled the USB Debugging mode in the phone.

    3. Make sure the USB cable is in good condition.

    4. Check if the phone is recognized as an Android Device in Device Management.

  • Can I install the software on the phone?

    This tool only runs in Windows system. But we have another App version which can be installed on the phone.

  • Can I recover data if my phone screen is broken?

    No. Only if the screen is functional, you can enable the USB Debugging mode to make it accessible by our product.

  • Can I recover data from the phone with black screen?

    If screen of the Android phone is broken, you cannot enable USB Debugging mode or root it. The software cannot recover data from it.

  • How long will a recovery take?

    It depends on the data size on the device. Generally it would spend half an hour to scan an Android device with 30GB data inside.

  • How do I ROOT my phone?

    There are many methods or tools to do this based on different Android versions and phone models. We offer a simple method with this link:


  • What is ROOT? Why should I ROOT my phone?

    The short answer is ROOT could get the full privilege of Superuser (Administrator) account of Android system. Our data recovery tool could get access to the database of the Android system to get lost data only after rooting. Otherwise, there’s no solution to get the data back.

  • I’ve enabled USB Debugging mode. Why it still asks me to do this?

    Please confirm if you've successfully made a ROOT with the phone. The software still cannot scan the phone if the phone is not rooted successfully.

  • What is USB Debugging mode? Why should I enable it for data recovery?

    The primary function of this mode is to facilitate a connection between an Android device and a computer with Android SDK (Software Development Kit). And it can be enabled in Android after connecting the device directly to a computer via USB, then our product is able to read the data in the device.

  • Can I recover Snapchat messages with this software?

    Snapchat message recovery is not supported by this tool.

  • Can I recover WhatsApp messages with this software?

    No. The software does not support WhatsApp messages recovery.

  • Can I recover lost data after factory resetting?

    Normally the factory resetting would wipe out the data in Android phone. So most of the lost data might be unrecoverable.

  • What should I do if the program crashed?

    Open installation folder and run EMSReport.exe, click Send Error Report. Our technical support team will reply you in 18 hours.

  • What’s the difference between Free and paid version?

    Free version only recovers 1 file at a time, which is the only difference from paid version.

  • How do I get the EaseUS MobiSaver for Android updated?

    Make sure the network connection is unblocked and click Check for Updates in the options on the top-right corner of the window. Then you are able to download the latest Trial version for replacement.