How to Fix Windows 10 Stuck at Getting Files Ready for Installation

Brithny updated on Aug 12, 2019 to Resource | How-to Articles


Windows stuck at getting files ready for installation is one of the common issues that may occur while installing Windows, be it Windows 10, Windows 8 or Windows 7. To help you out of this annoying problem, we will not only show you how to fix "Windows 10 stuck at getting files ready for installation" but also present you how to recover data when Windows cannot boot with EaseUS Data Recovery Wizard.

Windows Stuck at Getting Files Ready for Installation
Before the Fix: Restore Important Data
Fix Windows Stuck at Getting Files Ready for Installation

Getting Files Ready for Installation Stuck When Installing Windows

Some users complained that Windows 10 got stuck at getting files ready for installation. They said that the installation was fine until it reached the "Getting files ready for installation" screen. This has happened regularly. It always gets stuck in different percentages (8%, 49%, 17%, etc.). When Windows gets stuck at getting files ready for installation, you can't continue installing Windows or boot your computer as you wish. How to fix this Windows stuck issue? The steps below might help you.

Getting files ready for installation stuck Windows 10

Before the Fix: Restore Important Files

If there are important files on your computer hard drives, you won't be able to access them without booting your computer. To avoid data loss, you'd better recover and export your data to the external devices. You can restore and export your important data with EaseUS Data Recovery Wizard Pro with Bootable Media which is able to recover and export data when PC won't boot or get stuck at getting files ready for installation in Windows 10/8/7/Vista. After you scan and recover all the data, remember to save them on an external device. 

1. Create a WinPE Bootable Disk

First, download and install EaseUS Data Recovery Wizard WinPE Edition on a working computer. Then, create a WinPE bootable disk of EaseUS data recovery software, which will help you access your hard drive data without booting into Windows.

Step 1. Launch EaseUS bootable data recovery software on a working computer.

Step 2. Select CD/DVD or USB drive and click "Proceed" to create a bootable disk. 

select a location and click scan

2. Recover data from crashed OS

Connect the WinPE bootable disk you have made to the PC with the corrupted Windows system, then, restart the computer and go to BIOS to change the boot sequence. Press F2 when you start your PC. It will allow you to run EaseUS data recovery software and recover data without Windows.

Step 1. Select the disk where you want to recover data and click the "Scan" button.

select the disk

Step 2. Let the software scan the selected disk to find all the files and folders.

scan the disk

Step 3. Preview and choose the files you want. Click the "Recover" button to save them to a safe place. You'd better choose a different drive to avoid data overwriting.

recover data from the disk

Fix Windows 10 Stuck at Getting Files Ready for Installation

After you export your data, you can follow the methods below to fix "Windows 10 gets stuck at getting files ready for installation" issue.

Method 1. Reset the BIOS

Step 1. Enter your BIOS, go to the Boot section and check your boot priority list.

Step 2. If your boot drive (SSD/HDD) is not at the top, make it your number one priority rather than Windows Boot Manager or USB HDD or DVD Rom for example.

Step 3. Save and exit the BIOS.

Step 4. Reboot your computer.

Method 2. Try Booting Your Computer in Safe Mode

Safe Mode starts your computer with only necessary drives and services. By doing so, it limits your Windows operations to basic functions, which can serve as a troubleshooting function.

Step 1. Hold the power button down for five seconds or until the computer shuts down.

Step 2. Press the power button again to turn it on.

Step 3. The PD should say Windows failed to start or something along those lines.

Step 4. Choose "Advanced Repair Options" > "Troubleshoot" > "Advanced Options" > "Start up Settings".

Step 5. Click "Restart" and choose "Safe Mode" to enter the safe mode.

Step 6. Log in and then reboot your computer.

reboot your pc in safe mode

Method 3. Delete Problematic Files

Restart your PC and you will see the Windows Boot Options page:

restart your PC

Step 1. In Windows Boot Options menu, choose "Troubleshoot" > "Advanced Options" > "Command Prompt".

Step 2. In the command line, type C: cd Windows\System32\LogFiles\Srt. SrtTrail.txt and press "Enter". 

Here, if you see something like this: Boot critical file c:\windows\system32\drivers\vsock.sys is corrupt, navigate to the specified location using the Command Prompt and enter the Del command to delete the problematic file. 

delete problematic files

The Bottom Line

If all the solutions above all fail, do not worry. You still have a chance to solve it - try to perform a clean install. To do so, you can refer to the tips for clean install Windows 10 without losing data. Then you will know how to perform a clean install again without difficulty. If you think it's time-consuming and worry about misoperations of yourself, you can also ask help from professional support center nearby.


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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

It's super easy to recover 250+ types of files after deletion, disk formatting and virus infection. Click the links and compare the difference of each version.