Fix PS4 Won't Read USB Hard Drive and Recover Data

Jean updated on Sep 18, 2019 to Resource | How-to Articles


Can't access files on PS4 flash drive? Download EaseUS data recovery software to recover files off from the raw usb hard drive. If it's about the other issue that PS4 won't read usb, follow the guide to reformat the storage device.

Part 1. Recover Data from PS4 USB Flash Drive

Can't open files on PS4 USB flash drive

"Today I try to open some files on PS4 USB stick, including .mkv, .mp4 and .mp3, but failed. Why did PS4 suddenly not recognize those files? So I took out the USB and connected it to my computer. The same thing happened, and Windows asks me to format it before I can use it. What's the problem?"

It's a great idea to have an external USB memory stick on a PS4, to expand the storage space. However, sometimes PS4 started to stop reading USB files. No matter which way you try to open them, PS4 just not responding. At this moment, you must know that something went wrong with the flash drive itself, the type of the file system is raw.

Files are inaccessible on a raw USB flash drive. So, for the first step, you must perform instant data recovery. To recover data from raw USB hard drive, EaseUS hard drive recovery software can help. Only 3 steps are required.

Step 1. Plug the USB flash drive into your computer.

Please do not use your USB flash drive once you lose or delete files on it. The sooner you take actions to restore lost data, the bigger chance you'll have to restore all of them.

Step 2. Run EaseUS data recovery software and scan flash drive.

  • Launch EaseUS Data Recovery Wizard and choose your flash drive under External Devices.
  • Click Scan to start finding your flash drive files.
Scan flash drive.

Step 3. Check and preview found flash drive data.

You can double click to preview found files.

  • Delete Files: List your deleted files there.
  • Drive: It loads all the found data there.
  • Lost Partition Files: Check first if it's for formatted recovery.
  • Extra Files: Finds files that lost names or paths.
  • Filter: A quick way to your wanted files.
  • Search: e.g. File name/file extension.
Find lost flash drive files.

Step 4. Restore flash drive data.

  • After checking and finding lost flash drive files, select them and click Recover to restore.
  • Please save the found files into a safe location on your PC rather than to your flash drive.
Restore lost files from flash drive.

Part 2. Format PS4 USB Hard Drive to exFAT or FAT32

Usually, PS4 will not read USB properly due to the following error messages.

1. "The USB storage device is not connected"
2. "The USB storage device cannot be used. The files system is not supported"

Let's see another user story:

"Trying to connect an external flash drive to PS4, I keep getting an error saying that the storage device cannot be used. So annoying. How to get rid of the trouble? It's a 16GB Toshiba USB hard drive by the way."

In the first part, we arrived at a conclusion that PS4 won't read USB files due to invalid raw file system. And in the second part, the conclusion is different. In most cases, USB drives came with NTFS file system, which is not supported by PS4 game console. For your information, PS4 only recognizes exFAT and FAT32 file system.

So the solutions are the same. You have to convert raw to FAT32/exFAT or format NTFS to FAT32/exFAT. Check the detailed guide.

Step 1. Right-click My Computer(in Windows 7) or This PC (Windows 10), and select "Manage".

Step 2. Under Storage, click "Disk Management".

Step 3. Right-click on the USB partition and choose "Delete Volume...". Now, your USB hard drive is empty, showing as Unallocated.

Step 4. Right-click on the Unallocated disk and choose "New Simple Volume..."

create a new simple volume to format ntfs usb to exfat

Step 5. Follow the wizard to proceed. On the last step, choose "Format this volume with...". There you can choose the file system to be exFAT.

format ntfs usb to exfat in Windows disk management

Or, you can simply format NTFS drive to FAT32 from Windows File Explorer.

format ntfs usb to fat32 in windows file explorer


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Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

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