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Code: 2019

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Frequently Asked Qusetions

Making a Purchase   My Product
If the product I purchase cannot solve my problem, is there a refund guarantee?
We have a 30-day refund guarantee. Refund requests are handled through our support team, which can be reached by emailing support@easeus.com. We do our best to keep response times below 24 hours in order to resolve your issue quickly and without complication (EaseUS Refund Policy).
Which payment methods are supported?
We accept payments by Credit Card, PayPal, and Wire Transfer. Credit Card payments are highly recommended because the order will be completed instantly, and you will receive the product key right away.
How to use the privilege of VAT Exemption?
For those who enjoy the privilege of VAT Exemption, please enter your VAT Exemption ID during checkout if you still see tax included in the order.
If I pay for the program now, how long will it take before I receive my download URL?
It depends on the payment method you use. If you order online with your credit card, you will have your download URL after you submit the order form and an email with download URL and read-me document will be sent to you within a few minutes.
Do I need to repurchase the program if I change my computer?
There is no need to purchase a new license. You can simply contact us to reset the license code via email support@easeus.com or livechat.
If you cannot find the answer, please visit our support center for help. Get help >>