Screenshot Not Working on iPhone 8/8 Plus/X in iOS 11? Fixes Here!

Sharing is caring. Tell your friends and help them solve the same problem.

Myra Updated on Jun 04, 2018 to iOS & Mac Topics | How-to Articles

When you want to take a screenshot on your iPhone 8/8 Plus/X and only to find it cannot work properly, it could be quite frustrating. Capturing your iPhone screen is one of the commonest needs when you use your device. But not everything can go smoothly on your iPhone without any trouble. No matter it's because something wrong with your iPhone 8/iPhone 8 Plus/iPhone X or because you don't know how to operate it correctly. If you are encountering the problem "screenshot not working" in iOS 11 on your iPhone 8/8 Plus/X, follow the solutions below to fix it quickly.

Notice
Looking for the free software to transfer photos from iPhone to computer? Read the article to get what you want.

Fixes to iOS 11 "screenshot not working" on iPhone 8/iPhone 8 Plus/iPhone X

Solution 1: Use AssistiveTouch to screenshot iPhone

We all know the common way to take a screenshot on iPhone, which is to hold both Sleep/Wake button (Side button) and Home button at the same time. While if the screenshot not working in iOS 11 when you press these two buttons, there is another choice for you, which is to use AssistiveTouch. The steps below introduces the way to turn on AssistiveTouch on your iPhone in iOS 11 and how to use it to screenshot iPhone.

Step 1: Go to Settings > General > Accessibility on your iPhone 8/8 Plus/X.

Step 2: Scroll down to choose AssistiveTouch and toggle it on.

Step 3: Then go to Customize Top Level Menu... and tap on the Plus sign to add a new icon.

Step 4: Tap on the newly added icon, choose Screenshot and click Done. Then you will see Screenshot option in the AssistiveTouch Menu.

Step 5: Go to the screen you want to take a screenshot on your iPhone 8/8 Plus/X, click the AssistiveTouch button on your screen and choose Screenshot to screenshot your iPhone. Generally, using this method to capture your iPhone screen is much easier than pressing the button combination, which may activate Siri or lock iPhone screen if you don't do it correctly.

Fix screenshot not working on iPhone 8/8 Plus/X - Solution 1

Solution 2: Use 3D Touch on the AssistiveTouch icon to screenshot iPhone

When iPhone X or iPhone 8 screenshot not working by pressing the Home button and Sleep/Wake button, there is another alternative way to help you take a screenshot on your iPhone instead of using the method introduced in Solution 1, which is to use 3D Touch on the AssistiveTouch icon to perform the action of screenshotting iPhone.

Step 1: Go to Settings > General > Accessibility on your iPhone 8/8 Plus/X.

Step 2: Scroll down to choose AssistiveTouch and toggle it on.

Step 3: Go to Customize Top Level Menu...and click 3D Touch Action.

Step 4: Among the list of actions you can perform using 3D Touch on AssistiveTouch icon, choose Screenshot.

Step 5: Go to the screen you want to take a screenshot on your iPhone 8/8 Plus/X and press AssistiveTouch icon strongly until you feel the vibration of your iPhone. Then a screenshot is successfully captured on your iPhone.

Fix screenshot not working on iPhone 8/8 Plus/X - Solution 2

Solution 3: Force restart iPhone 8/iPhone 8 Plus/X

As one of the solutions to fix the problem "touch screen not working in iOS 11", force restarting your iPhone can also solve the "screenshot not working on iPhone 8/iPhone X" in some cases. The way to force restart iPhone 8/iPhone 8 Plus/iPhone X in iOS 11 is different from force restarting earlier iPhones. The steps to make it is shown below.

Step 1: Quickly press and release Volume Up button.

Step 2: Quickly press and release Volume Down button.

Step 3: Then press and how the Sleep/Wake button (Side button) until the Apple logo appears.

Notes:

Do you need a completely free iOS data transfer tool to help you transfer data to or out of your iPhone/iPad? If your answer is "Yes," MobiMover Free can be a perfect choice for you. MobiMover is the world's first free software for iOS data transfer. With MobiMover installed on your PC (running Windows 7 or later), you can sync files from computer to iPhone/iPad, back up iPhone/iPad contents to the computer, transfer data from iOS to iOS and manage iOS files by deleting/adding/editing items from a computer. Photos, videos, audios, contacts, messages, notes and more are all included in the support list of MobiMover. Don't hesitate to try this free software to help you when it comes to iOS data transfer. Following steps show you how to transfer back up iPhone data to your computer. 

 Free Download for PC
Secure Download
 Free Download for Mac
Secure Download

Step 1. Connect your iPhone to your computer running Windows or Mac OS systems with a USB cable. Tap "Trust" on your iPhone screen to continue. Run EaseUS MobiMover on your computer, and select the "Phone to PC" to help you back up iPhone data to Window PC. On the right pane, click "Next".

how to back up iPhone to computer - step 1

Step 2. MobiMover enables you to transfer all the iPhone files at once, including photos, videos, movies, music, playlist, ringtones, books, contacts, messages, notes, voice memos, and more. The default storage path is C:\Users\Owners\Desktop. You can customize a location by yourself in advance. Now choose the desired files you want to back up, and click "Transfer". 

how to back up iPhone to computer - step 2

Step 3. Wait patiently until MobiMover finished all data migration from your iPhone to your computer. Once done, you can view, edit, keep, or delete the content as you like.

how to back up iPhone to computer - step 3