How to Fix iPhone X/iPhone 8 Won't Make or Receive Calls in iOS 11

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Myra Posted on Dec 22, 2017 to iOS & Mac Topics | How-to Articles

One of the most important features of smartphones is making or receiving calls. If this basic feature doesn't work properly as you expected, it could be quite annoying. Unfortunately, many iPhone users have recently reported that they couldn't make or receive calls after iOS 11 update. But luckily, here this article will help you out with the solutions provided below, no matter it's "iPhone not receiving calls" or "iPhone won't make calls". These tips can be applied to the new iPhone X/iPhone 8/iPhone 8 Plus in iOS 11 and earlier iPhone 7/iPhone 6 updated to iOS 11. For more fixes to common iPhone problems, go to iOS & Mac Topics section to find what you need.

How to fix iPhone X/iPhone 8 won't receive or make calls in iOS 11

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How to Fix iPhone X/iPhone 8 Not Receiving/Making Calls in iOS 11

"iPhone won't make or receive calls" occurs in many different situations. Find the tip that works best for you.

Tip 1: Turn off Do Not Disturb While Driving

If your problem is "iPhone won't receive calls while driving", it's probably because you have turned on Do Not Disturb While Driving in Control Center. Thus you need to turn off the feature to avoid "iPhone not receiving calls while driving" issue.

  • On iPhone 8/8 Plus and earlier: Swipe up from the bottom of your iPhone screen to open Control Center. Tap on the Car icon to turn off Do Not Disturb While Driving.
  • On iPhone X: Swipe down from the top right corner of your iPhone screen to open Control Center. Tap on the Car icon to switch off Do Not Disturb While Driving.

Tip 2: Switch off Do Not Disturb

If your situation is "iPhone not receiving calls when locked", there is a b possibility that you have toggled on Do Not Disturb feature on your iPhone X, iPhone 8 or iPhone 8 Plus. When Do Not Disturb is on, calls that arrive while locked will be silenced. So it's not strange that"iPhone won't receive calls when locked' is the resultant problem. To fix the issue, you need to:

Step 1: Open Settings on your iPhone in iOS 11.

Step 2: Scroll down to choose Do Not Disturb.

Step 3: Toggle off Do Not Disturb.

Tip 3: Check your iPhone signal strength

If you see "No service" or "Searching" in the status bar on your iPhone X, iPhone 8 or iPhone 7 in iOS 11, your iPhone is in a poor or unstable signal, and the "iPhone not receiving calls" or "iPhone won't make calls" problem is like to be the result. If that's the case, the tips you can try include:

Method 1: Check your coverage area.

Method 2: Restart your iPhone X/8/8 Plus/7.

Method 3: Update carrier settings.

Method 4: Reset your network settings.

Method 5: Reinsert the SIM card.

You can also try these solutions (Method 3 and Method 5) even if you don't see "No service" or "Searching" when your iPhone won't receive or make calls in iOS 11.)

Tip 4: Check the blocked phone number

Find your iPhone not receiving calls from a certain number? It's probably due to your have blocked that number before. If you have blocked text messages on iPhone, both text messages and calls from the blocked number won't be received. Go to Settings > Phone > Call Blocking & Identification to check the blocked number on your iPhone X/iPhone 8 in iOS 11.

Tip 5: Disable Call Forwarding on iPhone

For conveniences, you may have turned on Call Forwarding to let others receive calls for you. To check whether you have enabled this feature, go to Settings > Phone > Call Forwarding on your iPhone.

Tip 6: Turn on/off Airplane Mode

If your iPhone X/iPhone 8 won't make or receive calls, turning on and then off Airplane Mode on your device may help you out. Go to Control Center > Airplane Mode to turn it on and then switch it off several seconds later.

Tip 7: Update your iPhone to the latest version of iOS 11

This is a simple but useful solution you can try to fix the "iPhone X/iPhone 8 not receiving/making calls" issue. Go to Settings > General > Software Update to check for the new iOS update. If there is a new one available, tap on Download and Install to update your iOS to the latest version.

Tip 8: Contact your carrier

It also happens that errors on the carrier system, service outages and billing-related block are the causes of the "iPhone won't make or receive calls in iOS 11" problem. If none of the fixes above works for you, you may need to contact your carrier to seek help.