6 Fixes to Touch ID Not Working on iPhone

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Myra Posted on Jun 01, 2017 to iOS & Mac Topics | How-to Articles

As you know, Touch ID is a really useful and convenient feature in iPhone 5s or later. As a fingerprint identity sensor, Touch ID can not only secure your iPhone, but also enable you to do things like unlocking your iPhone and making purchases in App store and iTunes just by touching the sensor. If Touch ID doesn't work on your iPhone, some operations on iPhone will become less convenient. That's why you need to read this article, which is dedicated to provide the fixes to the "Touch ID not working" problem. Hope you like it.

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How to Fix Touch ID Not Working on iPhone

Tip 1: Make sure your finger is scanned properly

To make the Touch ID work, you have to ensure that your finger is scanned properly, which means you get your finger fully scanned during the registration process.

Tip 2: Make sure your finger and Home button are dry and clean

Whenever you use your Touch ID, make sure that both your registered finger and Home button are dry and clean to avoid the identifying process being influenced.

Tip 3: re-enable the "iPhone Unlock" and "iTunes & App Store" features

1. Go to "Settings" App and tap on "Touch ID & Passcode".
2. Type in your passcode.
3. Toggle off "iPhone Unlock" and "iTunes & App Store".
4. After a few seconds, turn the two features on again.

Fix Touch ID Not Working on iPhone - Re-enable the features

Tip 4: Re-add your Touch ID fingerprint

You need to delete the existed fingerprint first and add the new one.

1. Go to "Settings" App and choose "Touch ID & Passcode".
2. Enter your passcode when you are asked to do so.
3. Select the fingerprint you want to delete and click "Delete Fingerprint".
4. Tap on "Add a Fingerprint" to re-add the fingerprint according to the prompts on the screen.

Fix Touch ID Not Working on iPhone - Re-add a fingerprint

Tip 5: Restart your iPhone

1. Press and hold the Sleep/Wake button.
2. When you see the slider, drag it to turn off your iPhone.
3. Press and hold Sleep/Wake button again to restart your iPhone.

Tip 6: Restore your iPhone

The restoring process will erase all the data on your iPhone, so don't forget to back your iPhone up with iTunes first before restoring your iPhone.

1. Connect your iPhone to your computer and run iTunes.
2. Click on device button and choose "Summary".
3. Tap on "Restore iPhone".

Fix Touch ID Not Working on iPhone - Restore iPhone