[Solved] FaceTime Live Photos Missing in iOS 12/11? Fixes Here!

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Myra Updated on Nov 16, 2018 to iOS & Mac Topics | How-to Articles
PAGE CONTENT:
Part 1: FaceTime Live Photos Missing in iOS 12
Part 2: FaceTime Live Photos Not Saving/Working/Showing Up in iOS 11
Part 2: Save iPhone Photos to Computer

How to Fix FaceTime Live Photos missing in iOS 12/11

Part 1: FaceTime Live Photos Missing in iOS 12

"I used to enjoy using Live Photo feature in FaceTime app. Since the update of iOS 12, I don't see a white circular button on FaceTime screen nor see a toggle button on FaceTime settings. Is this feature removed or temporarily removed? If this is not going to be recovered, I would like to return to iOS11. Does anyone have an idea?"

If you have updated to iOS 12, you may have noticed, like the user above, that Apple has removed the live photo feature in iOS 12. Without giving any explanation on the removal or any information on when the feature will come back, Apple leaves many iPhone users, like you, confused and annoying. That's why there is a surge in the search of "FaceTime live photo missing in iOS 12" after the release of the new iOS version. Unfortunately, there is no fix to the issue since it's related to the operating system itself. All you can do it to downgrade to the previous iOS version, namely iOS 11, or wait for the new iOS update in which Apple may recover the live photo feature.

Important
It's possible that the live photo feature will be gone forever. If you still want to use it, you have to downgrade to iOS 11. Or you can record a FaceTime call instead.

However, even if you downgrade to iOS 11, it's not without the problem while using the live photos feature. According to the information collected, many users have difficulty in saving the live photos. Let's see how to cope with this problem in Part 2.

Part 2: 4 Fixes to FaceTime Live Photos Not Saving in iOS 11

Many iPhone users have reported that they couldn't find the live photos they took while making a FaceTime call in Photos App or somewhere else in the iPhone storage. According to these users, the "FaceTime live photos are saving" issue occurred in iOS 11. Actually, this problem is caused by the bugs in iOS 11. Under normal conditions, the live photos will be stored in the Camera Roll album or All Photos album if you have turned on iCloud Photo Library on your iPhone. To solve the problem for iPhone users who are bothered by the "FaceTime live photos not showing up" issue, this part is written to provide the possible solutions to the problem. (For tips on solving other common iDevice problems, go to iOS & Mac Topics to find what you need.)

Tip 1: Update to the latest version of iOS (NOT iOS 12)

As mentioned above, your FaceTime live photos aren't saving due to the bugs in iOS 11, thus the best way to solve the problem is to update your iPhone to the latest version of iOS which has always fixed the bugs found in the earlier version. However, in the new iOS 12, the live photo feature has been removed. Thus, you need to wait for the iOS version which includes this feature and then update your iOS. Or you can try the other tips provided in this article to have a try.

Step 1: Go to "Settings" > "General" > "Software Update" on your iPhone and your iPhone will check for updates automatically.

Step 2: Click "Download and Install" or "Install Now" on your iPhone if there is a new update available. 

Tip 2: Turn off FaceTime settings and then turn it back on

If you are facing the "FaceTime live photos not saving" issue that is not caused by the system bugs on your iPhone, resetting your FaceTime settings is a practical solution.

Step 1: Go to "Settings" > "FaceTime".

Step 2: turn off "FaceTime Live Photos" and then switch it on again.

Tip 3: Restart your iPhone

Perform a simple restart on your iPhone may help to fix the issue "FaceTime live photos not working in iOS 11" for you.

  • On iPhone 8/8 Plus or earlier: Press and hold the "Side" (or Top) button on your device until you see the slider, move the slider to shut down your device completely and then press and hold the "Side" (or Top) button to turn on your iPhone.
  • On iPhone X and later: Press and hold both "Side" and "Volume Down" (or Volume Up) buttons on your iPhone X until the slider appears, move the slider to turn off your iPhone X and then press and hold "Side" button only to start your device.

On an iPhone in iOS 11 or later, you can go to "Settings" > "General" > "Shut Down" to turn off your device.

Tip 4: Force restart iPhone

FaceTime live photos are still not showing up on your iPhone? Back up your iPhone to the computer to avoid accidental data loss and then follow the steps below to force restart your iPhone to have a try.

  • On iPhone 8/8 Plus and later: Press and quickly release the "Volume Up" button. Press and quickly release the "Volume Down" button. Then, press and hold the "Side" button until the Apple logo appears.
  • On iPhone 7 or iPhone 7 Plus: Press and hold both the "Side" and "Volume Down" buttons for at least 10 seconds, until the Apple logo appears.
  • On iPhone 6s and earlier: Press and hold both the "Home" and the "Top" (or Side) buttons for at least 10 seconds, until the Apple logo appears.

Part 3: How to Save iPhone Photos (live photos/screenshots) elsewhere

Although you can't take live photos in FaceTime in iOS 12, you can take screenshots to record the wonderful moments. It's really necessary for you to make a backup of these important files on your iPhone, whether they are screenshots or live photos, to a computer or another iOS device. To do it, you can use the freeware for iOS data transfer, file management, and video download - EaseUS MobiMover Free. With this tool, you can:

Click the button below to get the 100% secure software on your computer and transfer photos from your iPhone to the computer with simple steps.

 Free Download for PC
Secure Download
 Free Download for Mac
Secure Download

Step 1. Connect your iPhone to PC running Windows 7 or later. Run EaseUS MobiMover, choose "Phone to PC" and click the "Next" button on the screen. This mode allows you to transfer data from iPhone to PC in one click. 

How to transfer photos from iPhone to PC - Step 1

Step 2. MobiMover supports transferring audio, videos, pictures, books, contacts, messages, etc. from iPhone to PC. Here, choose "Pictures" only. MobiMover will save the files on your desktop by default. You can customize the path as you need. 

How to transfer photos from iPhone to PC - Step 2

Step 3. Now, click the "Transfer" button to start transferring photos from your iPhone to PC. The transfer time depends on the file size. Wait patiently

How to transfer photos from iPhone to PC - Step 3