Solutions | Apple Music Not Working/Won't Play on iPhone in iOS 11? How to Fix

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Myra Updated on Sep 06, 2018 to iOS & Mac Topics | How-to Articles

There are many possible situations in which Apple Music is not working properly, including:

  • Apple Music is not playing songs after an iOS update
  • The songs are greyed out or some songs get skipped while playing
  • Apple music won't play offline
  • The music files are unreadable or corrupted
  • When you try to play the music, you get the error message "Items not available", "Unexpected error code 4010", or "This media is not supported"
  • Apple Music won't play songs on your iPhone and you get the notification "This Apple ID is only valid for use in the [country's] store"
  • Apple Music won't download songs

If you are troubled by one of the above-mentioned problems related to Apple Music won't play on iPhone in iOS 11, don't hesitate to read on and try the useful solutions provided below.

Fixes to Apple Music not working/won't play music on iPhone


6 simple solutions you should try first:

1. Restart Apple Music

2. Restart your iPhone

3. Check your network connection

4. Sign out of iCloud and then sign back in

5. Force restart your iPhone

6. Update iTunes and iOS to the latest version


If none of the easy fixes works to solve the Apple Music not working on iPhone issue, don't give up, there are FOUR more workable tips you can try.

Method 1: Turn on iCloud Music Library

With your subscription to Apple Music, you can access your music library on all of your devices that you are signed in to with the same Apple ID by enabling iCloud Music Library. Make sure you have signed in to your iPhone with the Apple ID that you use for Apple Music. Then go to Settings > Music > iCloud Music Library to toggle it on.

Method 2: Reauthorize your computer and re-sync music with iTunes

Apple Music won't play songs on your iPhone and the items are greyed out or not available on your device? If so, there is something wrong when you sync music to your iPhone using iTunes. It's possible that the music files are missing on your computer but still appear in your iTunes Library, the items are corrupted after being synced to your device, or the songs are not successfully copied from computer to your iPhone. Both Method 2 and Method 3 are useful solutions to this problem.

Step 1: Go to the Account > Authorizations and choose to Authorize This Computer in order to get the computer permitted to access and use your Apple ID.

Step 2: Next, log in with your Apple ID and password, then click on the Authorize button to complete the authorization process.

Step 3: Then learn how to transfer music from iTunes to your iPhone from the related guide.

Method 3: Sync music from computer to iPhone with an iTunes alternative

If Apple Music won't play songs on your iPhone due to the failure of transferring music from computer to your iPhone using iTunes or the corruption of the music files. You can try the freeware for iOS data transfer, EaseUS MobiMover, to copy music from computer to your iPhone without data loss or data corruption. Only four steps are needed to successfully transfer the songs you like from computer to your iPhone running iOS 8 or later:

 Free Download for PC
Secure Download
 Free Download for Mac
Secure Download

Step 1. Connect your iPhone to your computer and run EaseUS MobiMover.

Tap "Trust" on your phone and click "Allow" on EaseUS MobiMover to let it access your device.

On the PC to Phone section, click "Select Files" and move to the next step.

how to transfer music from computer to iPhone without iTunes - step 1

Step 2. Browse to select saved Music files on your PC and click "Open" to continue.

how to transfer music from computer to iPhone without iTunes - step 2

Step 3. Select music files will be classified in Audio, check it and click "Transfer" to start the transferring process. 

When the process finishes, open the Music app on your iPhone and you'll be able to see these transferred music files.

 how to transfer music from computer to iPhone without iTunes - step 3

EaseUS MobiMover is a versatile tool for iOS data transfer, file management, and video download, you can not only put music on your iPhone from computer but also do many other things like transferring music from iPhone to iPhone, saving iPhone text messages to computer, and downloading Vimeo videos to iPhone.

Method 4: Change the country/region of iTunes & App Store

If you get a prompt saying your Apple ID is only valid for use in the [country's] store but you are using the iTunes/App Store of another country, all you need to do is to change the App/iTunes Store country to the one in which your Apple ID is valid for use. Here is the way to do it:

Step 1: Open Settings on your iPhone and scroll down to choose iTunes & App Store.

Step 2: Tap on your Apple ID, click View Apple ID and enter your Apple ID password if required.

Step 3: Choose Country/Regin > Change Country or Region.

Step 4: Select the country or region in which your Apple ID is valid for use and tap on Next > Agree.

Step 5: Follow the onscreen instructions to enter the payment details and billing information and finish the setting.

The final words

The effectiveness of the methods above has been proven by some iPhone users that have encounter the Apple Music not working issue. One works for others may not work for you. Thus, keep try and find the right solution to your problem.