Fixed: Word 2016 Crashes on Opening Old Document in Windows 10

Tracy King updated on Jan 21, 2021 to File Recovery | How-to Articles

This article will guide you to fix Word 2016 crashes on opening old file error within 2 steps by 4 effective methods here. If your Word 2016 crashes on file open or you can’t access old .doc files with new Word 2016 app in Windows 10, follow solutions here to get your problem solved right now.

Word 2016 Crashes When Opening Old Document, Help!

"I upgraded Office into 2016 version on my Windows 10 computer last week. This morning, I tried to open an old .doc document with Word 2016 and it suddenly stopped working. It seemed that Word 2016 crashed when opening the old document. Is there a way that can fix Word 2016 crashes when opening the document? Any suggestion? Thanks!"

Workable Solutions Step-by-step Troubleshooting
Fix 1. Disable Protected View Open a blank Word doc. file > Click File > Options > Trust Center...Full steps
Fix 2. Change Word 2016 Settings Click File > Options. Then click Trust Center > Trust Center Settings..Full steps
Fix 3. Repair Crashed Word Right-click on Start > Select Programs and Features. Right-click on Microsoft Office..Full steps
Fix 4. Uninstall and Reinstall Office Directly uninstall it from your PC and re-download it from Windows Store...Full steps
Fix 5. Recover Lost Word Document Run EaseUS Data Recovery Wizard and choose the hard disk drive and click the San button...Full steps

Word 2016 crashes when the opening document in .doc happens to many people according to the Microsoft community and Google searching result. If you are encountering the same issue, don't worry, follow the solutions below to fix the problem without losing any important documents. Additionally, file data recovery software in Part 2 is recommended to help you recover deleted or lost Word documents effortlessly.

Part 1. Fix 'Word 2016 Crashes When Opening Document' Error

Here below, you'll find four effective methods and you can follow any one of them to get crashed Word 2016 back to work in Windows 10 again.

Method 1. Disable Protected View in Word 2016 and Reopen the Old Document

Step 1. Open a blank Word doc. file > Click File;
Step 2. Options > Trust Center > Trust Center Settings... 
Step 3. Protected View > Uncheck the check-boxes next to all 3 enable programs
Step 4. Close the black Word and reopen the old document in Word 2016 again.

Method 2. Change Word 2016 Settings 

Step 1. Click File > Options;
Step 2. Then click Trust Center > Click on the button marked Trust Center Settings
Step 3. Click on File Block settings > Untick the document types that you want to be able to open and click OK.

Method 3. Repair Crashed Word 2016 from Control Panel in Windows 10

Step 1. Right-click on Start > Select Programs and Features;

Fix Word 2016 crashes error with Control Panel.

Step 2. Right-click on Microsoft Office product you want to repair and select Change;
Step 3. Select Online Repair on 'How would you like to repair your Office Programs' screen;
Step 4. Select Repair and tick Quick Repair;
Step 5. Follow the onscreen instructions to complete the Word 2016 repair process.

Method 4. Uninstall and Reinstall Office to Make Word 2016 Work Again

The last effective method you can try is to uninstall and reinstall Microsoft Office apps so to make Word 2016 work again in Windows 10. 
You may directly uninstall it from your PC and re-download it from Windows Store so to reinstall it to make Word 2016 work again.

Another hot relevant topic: How to Recover Unsaved Word Document 

Part 2. How to Recover Deleted/Lost Word Document with Data Recovery Tool

If you lost an important Word document while using Word 2016 because of mistaken deletion or application crash, don't worry, all you need is a powerful file recovery software to restore it.

Here we'd like to recommend you try EaseUS Data Recovery Wizard which will allow you to recover files from emptied recycle bin, hard drive formatting, system crash, virus attack, etc.

Step 1. Choose the Word file location.

Do you know where you lost Word files? If it's on a USB flash drive or SD card, connect it to your computer first. Choose the hard disk drive or a specific folder and click the San button.

select a location and click scan

Step 2. Scan all lost data.

The software will start immediately scanning all lost data on the selected drive, and you'll see more and more data showing up in the scan results. After the scan, click "Filter" and choose "Word" from the drop-down list to navigate the wanted Word documents. 

scan word files

Step 3. Select Word files and recover.

You're allowed to double-click and preview a Word file if you have Microsoft Word application installed on your computer. Finally, select the desired Word file and click "Recover".

select word documents and recover

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Frequently Asked Questions

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It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

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The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

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It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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