Fixed: Word 2016 Crashes on Opening Old Document in Windows 10

Tracy King updated on Jun 13, 2019 to File Recovery | How-to Articles

Summary

This article will guide you to fix Word 2016 crashes on opening old file error within 2 steps by 4 effective methods here. If your Word 2016 crashes on file open or you can’t access old .doc files with new Word 2016 app in Windows 10, follow solutions here to get your problem solved right now.

Word 2016 Crashes When Opening Old Document, Help!

"I upgraded Office into 2016 version on my Windows 10 computer last week. This morning, I tried to open an old .doc document with Word 2016 and it suddenly stopped working. It seemed that Word 2016 crashed when opening the old document. Is there a way that can fix Word 2016 crashes when opening document? Any suggestion? Thanks!"

Word 2016 crashes when opening document in .doc happens to many people according to the Microsoft community and Google searching result. If you are encountering the same issue, don't worry, follow the solutions below to fix the problem without losing any important documents. Additionally, free file recovery software in Part 2 is recommended to help you recover deleted or lost Word document effortlessly.

Part 1. Fix 'Word 2016 Crashes When Opening Document' Error

Here below, you'll find four effective methods and you can follow any one of them to get crashed Word 2016 back to work in Windows 10 again.

Method 1. Disable Protected View in Word 2016 and Reopen the Old Document

Step 1. Open a blank Word doc. file > Click File;
Step 2. Options > Trust Center > Trust Center Settings... 
Step 3. Protected View > Uncheck the check-boxes next to all 3 enable programs
Step 4. Close the black Word and reopen the old document in Word 2016 again.

Method 2. Change Word 2016 Settings 

Step 1. Click File > Options;
Step 2. Then click Trust Center > Click on the button marked Trust Center Settings
Step 3. Click on File Block settings > Untick the document types that you want to be able to open and click OK.

Method 3. Repair Crashed Word 2016 from Control Panel in Windows 10

Step 1. Right-click on Start > Select Programs and Features;

Fix Word 2016 crashes error with Control Panel.

Step 2. Right-click on Microsoft Office product you want to repair and select Change;
Step 3. Select Online Repair on 'How would you like to repair your Office Programs' screen;
Step 4. Select Repair and tick Quick Repair;
Step 5. Follow the onscreen instructions to complete the Word 2016 repair process.

Method 4. Uninstall and Reinstall Office to Make Word 2016 Work Again

The last effective method you can try is to uninstall and reinstall Microsoft Office apps so to make Word 2016 work again in Windows 10. 
You may directly uninstall it from your PC and re-download it from Windows Store so to reinstall it to make Word 2016 work again.

Another hot relevant topic: How to Recover Unsaved Word Document 

Part 2. How to Recover Deleted/Lost Word Document with Free Data Recovery Tool

If you lost an important Word document while using Word 2016 because of mistaken deletion or application crash, don't worry, all you need is a powerful file recovery software to restore it.

Here we'd like to recommend you try EaseUS data recovery which will allow you to recover files from emptied recycle bin, hard drive formatting, system crash, virus attack, etc.

Step 1. Choose the Word file location

It's the first step. You must clearly know where your Word files got lost, choose a hard disk drive or a specific folder. If it's on a USB flash drive or SD card, take one more step to connect it to your computer.

Right-click on the drive X: and click the Scan button.

select the word file location

Step 2. Scan all lost data

The software will start immediately scanning all lost data on the selected drive, and you'll see more and more data showing up in the scan results.

scan word files

Step 3. Select Word files and recover

After the scan, use the quickest way to the wanted Word documents by choosing "Documents" from the drop-down list in "Filter". You're allowed to preview a Word file if you have Microsoft Word application installed on your computer. Finally, select the desired documents and click "Recover".

select word documents and recover
 
 

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Frequently Asked Qusetions

1. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

2. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

3. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

4. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

5. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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