Microsoft Outlook Has Stopped Working 2016/2013/2010 in Windows 10/8/7

Abby Haines updated on Aug 13, 2019 to File Recovery | How-to Articles


If you are encountering "Microsoft Outlook has stopped working" error on your Windows 10/8/7 computer due to unspecific reasons, you can use the useful solutions here to resolve this issue. Besides, you can try EaseUS free data recovery software to recover deleted, lost, and corrupted .pst or.ost files.

How to solve Microsoft Outlook has stopped working error
How to recover lost/deleted Outlook emails with free email recovery software

Like other Office software, you are very likely to meet "Microsoft Outlook has stopped working" error while opening or sending an email with Outlook 2007, 2010, 2013, or 2016. 

Microsoft Outlook has stopped working and not responding

Outlook stopped working may occur due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Whatever the cause is, as soon as you come across Outlook not responding error, you can try the methods demonstrated below.

How to Solve 'Microsoft Outlook has stopped working' Error

When Microsoft Outlook suddenly becomes gray and says 'Not Responding' or 'Microsoft Outlook has stopped working' error, you can use the following workarounds to fix the problem.

Way 1. Remove Flawed Add-ins in Safe Mode

1. Press Windows + R keys to active Run dialog. Type Outlook.exe /safe and hit Enter to access the safe mode.

2. Go to "File" > "Options" > "Add-ins" > "Go".

3. In the pop-up window, remove all the third-party add-ins and remain the Microsoft add-ins you need.

fix Microsoft Outlook has stopped working - way 1

Way 2. Use Event Viewer

You can use Event Viewer to diagnose the reasons for Outlook stopped working in event logs.  

1. In the Windows Search Box, type Event Viewer, and press Enter.

2. Expand "Windows Logs" in Event Viewer Windows, then choose "Application". Find out items named "Outlook", "Windows Error Reporting" or "Application Error" in the Source line. Identify the reasons, locate the error file, and delete.

fix Microsoft Outlook has stopped working - way 2

If you don't find any useful information here and the Outlook keeps not working, continue to take the following measures to resolve the issue.

Way 3. Create a New Outlook Profile

1. Go to "Control Panel" > "mail".

2. In the new dialog, click "Show profile" > "Add" and type a profile name. Click "OK" to move on.

3. Type the email account, and click "Next".

4. Now, set the newly created profile as the default email profile. Then, restart your outlook.

fix Microsoft Outlook has stopped working - way 3

Way 4. Repair your MS Office Suite

This operation will check and repair any errors that might cause Microsoft Outlook has stopped working or responding issue.

1. Close all the running Office applications.

2. Open "Control Panel", there, choose "Programs and Features".

3. Right-click on the Microsoft Office. Select "Change" > "Quick Repair" > "Repair". After the repair process ends, restart Outlook.

fix Microsoft Outlook has stopped working - way 4

Way 5. Repair Corrupt PST File with SCANPST

1. Press Windows + E to open File Explorer. Search for SCANPST in the Search bar. When you find the program, double-click to open it.

2. In the Microsoft Outlook Inbox Repair Tool window, click "Browse" to choose the .pst file to repair.

3. Click "Repair" to fix the damaged .pst file. When the process completes, restart Outlook.

fix Microsoft Outlook has stopped working - way 5

How to Recover Lost/Deleted Outlook Emails with Free Email Recovery Software

What should you do if the .pst files are lost or corrupted? Or how can you recover lost Outlook emails caused by the Outlook has stopped working problem? In this situation, resort to EaseUS data recovery program for help. This free data recovery software enables you to scan your computer and restore the lost or corrupted .pst files. After the recovery, you can get back all contents, such as e-mails, attachments, contacts, calendars, tasks, notes, and journals, etc.

Now,  download this free email recovery tool to recover deleted emails and .pst/.ost files with ease.

1. All email file recovery software or tools only support the recovery of local PST or OST files, rather than the recovery of a specific mail.
2. If you lost email files in an email app, with no local files saved on your PC, it's almost impossible to recover deleted emails.
3. Also, please find the location where you saved the lost email files or folders before applying the email recovery guide here for help.

Step 1. Run Email recovery software.

Select the right location - a hard drive or a specific location where you used to save the lost email files or folder.

Click "Scan" to let EaseUS Data Recovery Wizard fully scan and find lost emails.

Run data recovery software.

Step 2. Find lost email.

Find lost email files in the below location:

Deleted Files: If you accidentally deleted email files, it will appear here.

Drive x: Another place for you to find lost email files.

Search or Filter features can also help you quickly find the lost emails.

Find lost email files.

Step 3. Start Email recovery.

Now that, you can select found email files and click "Recover". Then save them on a secure location on your PC.

Restore Email.


If the Microsoft Outlook has stopped working, many business works may suspend, which will bring a lot of inconveniences, even economic loss. Although there are several manual ways you can take to solve the problem, they are complicated to a different degree. Therefore, if Outlook errors cause any data loss, you'd better use a professional data recovery application to help you out, like EaseUS Data Recovery Wizard recommended her.


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Frequently Asked Qusetions

1. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

2. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

3. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

4. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

5. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

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