Microsoft Outlook Has Stopped Working 2016/2013/2010 in Windows 10/8/7

Roxanne updated on Dec 11, 2020 to File Recovery | How-to Articles

If you are encountering Microsoft Outlook has stopped working error on your Windows 10/8/7 computer due to unspecific reasons, you can use the useful solutions here to resolve this issue. Besides, you can try EaseUS data recovery software to recover deleted, lost, and corrupted .pst or.ost files.

How to Fix Microsoft Outlook Has Stopped Working

Microsoft Outlook has stopped working on Windows 10, 8 or 7? Here are the solutions! Try repairing Office or uninstalling and reinstalling it. If that still doesn't work, you should have the latest device drivers installed on your PC. If Outlook starts in Safe Mode, disable the application add-ins and COM add-ins one at a time: With Outlook still in Safe Mode, click File > Options > Add-Ins. In this article, you will find out everything you need to know to access Outlook.

Workable Solutions Step-by-step Troubleshooting
Fix 1. Remove Flawed Add-ins Press Windows + R keys to active Run dialog. Type Outlook.exe /safe...Full steps
Fix 2. Use Event Viewer Type Event Viewer, and press "Enter". Expand "Windows Logs"...Full steps
Fix 3. Create a New Profile Go to "Control Panel > mail". Click "Show profile > Add"...Full steps
Fix 4. Repair MS Office Suite Open "Control Panel", there, choose "Programs and Features"...Full steps
Fix 5. Repair Corrupt PST File Press Windows + E to open File Explorer. Search for SCANPST in the Search bar...Full steps
Fix 6. Recover Outlook Emails Choose the drive X: where your lost email files were saved, and click "Scan"...Full steps

Like other Office software, you are very likely to meet "Microsoft Outlook has stopped working" error while opening or sending an email with Outlook 2007, 2010, 2013, or 2016. 

Microsoft Outlook has stopped working and not responding

Outlook stopped working may occur due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more. Whatever the cause is, as soon as you come across Outlook not responding error, you can try the methods demonstrated below.

How to Solve 'Microsoft Outlook has stopped working' Error

When Microsoft Outlook suddenly becomes gray and says 'Not Responding' or 'Microsoft Outlook has stopped working' error, you can use the following workarounds to fix the problem.

  1. Fix 1. Remove Flawed Add-ins
  2. Fix 2. Use Event Viewer
  3. Fix 3. Create a New Profile
  4. Fix 4. Repair MS Office Suite
  5. Fix 5. Repair Corrupt PST File

Way 1. Remove Flawed Add-ins in Safe Mode

Step 1. Press Windows + R keys to active Run dialog. Type Outlook.exe /safe and hit Enter to access the safe mode.

Step 2. Go to "File" > "Options" > "Add-ins" > "Go".

Step 3. In the pop-up window, remove all the third-party add-ins and remain the Microsoft add-ins you need.

fix Microsoft Outlook has stopped working - way 1

Way 2. Use Event Viewer

You can use Event Viewer to diagnose the reasons for Outlook stopped working in event logs.  

Step 1. In the Windows Search Box, type Event Viewer, and press Enter.

Step 2. Expand "Windows Logs" in Event Viewer Windows, then choose "Application". Find out items named "Outlook", "Windows Error Reporting" or "Application Error" in the Source line. Identify the reasons, locate the error file, and delete.

fix Microsoft Outlook has stopped working - way 2

If you don't find any useful information here and the Outlook keeps not working, continue to take the following measures to resolve the issue.

Way 3. Create a New Outlook Profile

Step 1. Go to "Control Panel" > "mail".

Step 2. In the new dialog, click "Show profile" > "Add" and type a profile name. Click "OK" to move on.

Step 3. Type the email account, and click "Next".

Step 4. Now, set the newly created profile as the default email profile. Then, restart your outlook.

fix Microsoft Outlook has stopped working - way 3

Way 4. Repair your MS Office Suite

This operation will check and repair any errors that might cause Microsoft Outlook has stopped working or responding issue.

Step 1. Close all the running Office applications.

Step 2. Open "Control Panel", there, choose "Programs and Features".

Step 3. Right-click on the Microsoft Office. Select "Change" > "Quick Repair" > "Repair". After the repair process ends, restart Outlook.

fix Microsoft Outlook has stopped working - way 4

Way 5. Repair Corrupt PST File with SCANPST

Step 1. Press Windows + E to open File Explorer. Search for SCANPST in the Search bar. When you find the program, double-click to open it.

Step 2. In the Microsoft Outlook Inbox Repair Tool window, click "Browse" to choose the .pst file to repair.

Step 3. Click "Repair" to fix the damaged .pst file. When the process completes, restart Outlook.

fix Microsoft Outlook has stopped working - way 5

How to Recover Lost/Deleted Outlook Emails with Email Recovery Software

What should you do if the .pst files are lost or corrupted? Or how can you recover lost Outlook emails caused by the Outlook has stopped working problem? In this situation, resort to EaseUS data recovery program for help. This data recovery software enables you to scan your computer and restore the lost or corrupted .pst files. After the recovery, you can get back all contents, such as e-mails, attachments, contacts, calendars, tasks, notes, and journals, etc.

Now,  download this powerful email recovery tool to recover deleted emails and .pst/.ost files with ease.

Step 1. Choose the drive X: where your lost email files were saved, and click "Scan".

select a location and click scan

Step 2. The software will initiate a scanning process immediately. Wait patiently until the scanning process completes. To quickly locate the email files, you can click "Filter" -> "Emails", or directly search a specified file extension, such as .pst, .ost, etc.

scan lost emails

Step 3. In the filtered results, choose the desired email files and click "Recover".

recover lost emails

Import PST/OST files into Outlook 

To retrieve your email to Outlook, do as the following steps.

Step 1. Start Outlook. Go to "File" > "Open & Export" > "Import/Export" > "Import from another program or file" > "Open Outlook Data File". 

Step 2. In the navigation pane, drag and drop the emails, contacts, other folders from .pst file to your existing Outlook folders.

recover deleted Outlook emails


If the Microsoft Outlook has stopped working, many business works may suspend, which will bring a lot of inconveniences, even economic loss. Although there are several manual ways you can take to solve the problem, they are complicated to a different degree. Therefore, if Outlook errors cause any data loss, you'd better use a professional data recovery application to help you out, as EaseUS Data Recovery Wizard recommended her.

Microsoft Outlook Has Stopped Working FAQs

Here are some frequently asked questions about Outlook not working. You can read on to get additional help.

How do I fix Microsoft Outlook has stopped working?

To Solve Microsoft Outlook has stopped working Error:

  1. 1. Remove Flawed Add-ins
  2. 2. Use Event Viewer
  3. 3. Create a New Profile
  4. 4. Repair MS Office Suite
  5. 5. Repair Corrupt PST File
  6. 6. Recover Outlook Emails

Why has my Outlook email stopped working?

Causes to Outlook not working:

  • Outlook doesn't have a connection to the Internet or your network.
  • Some POP and IMAP email accounts use an outgoing mail (SMTP) server that requires authentication.
  • Your ISP or network has a firewall that blocks connections to your email service's outgoing mail (SMTP) server.
  • Your credentials or account settings are incorrect.
  • Your network requires a proxy server to connect with the mail server.
  • Your email server is unavailable.

Why are my emails not showing up in my inbox?

Your mail can go missing from your inbox because of filters or forwarding, or because of POP and IMAP settings in your other mail systems. Your mail server or email systems could also be downloading and saving local copies of your messages and deleting them from Gmail.

Was This Page Helpful?


Frequently Asked Questions

1. Why choose EaseUS Data Recovery Wizard?

"EaseUS Data Recovery Wizard is the best we've seen. It's far from perfect, partly because today's advanced disk technology makes data-recovery more difficult than it was with the simpler technology of the past, but it's fast and efficient..."PCMag

"The first thing you'll notice about EaseUS Data Recovery Wizard Pro is that its interface is very clear and uncluttered, with only a small collection of self-explanatory controls. You won't find lots of extra options hidden in a system of hidden menus, either; what you see really is what you get."techradar

"Recover lost files, even after deleting a partition or formatting your drive."Macworld

2. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

3. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

4. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

5. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files, so verify the recovery quality of our product before purchase.

6. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

It's super easy to recover 250+ types of files after deletion, disk formatting and virus infection. Click the links and compare the difference of each version.