Fix Microsoft Excel Has Stopped Working and Recover Unsaved Document

Abby Haines updated on Oct 17, 2018 to File Recovery | How-to Articles


This page offers quick fixes for Microsoft Office Excel has stopped working error and tells how to recover unsaved excel document using EaseUS recovery software. Try it when Microsoft Excel 2007, 2010, 2013, 2016 or other versions crash, hang, freeze and stop working.

Microsoft Excel 2016 has stopped working when saving 
"When I finished working on a complex workbook and tried to save it, Windows reports a "Microsoft Excel has stopped working" error and doesn't allow any operation on the document. Can this file be saved or recovered? If not, I will lose two hours of work. Please help! I'm using Microsoft Excel 2016."

Symptoms of Microsoft Excel has stopped working

Microsoft Excel is not responding suddenly and throws an error message says "Microsoft Excel has stopped working" when closing or saving? This issue occurs frequently on all Microsoft Excel versions like 2007, 2010, 2013, 2016... Coming here, you are offered two options to get rid of this issue: to check online for a solution or close the program. 

Microsoft Excel has stopped working

But, unfortunately, both of the two cannot help at most times. Then is there any other thing you can do to fix Microsoft Excel has stopped working problem and recover unsaved Excel document? The following troubleshooting steps will help!

Troubleshooting Microsoft Excel has stopped working error 

Fix#1. Try to open Excel in safe mode and disable add-ins

1) Press the "Windows+R" key combination, type Excel /safe and press Enter. 
2) Go to File --> Options --> Add-in,and then select COM add-ins. 
3) Clear the check box if there is an add-in.

Fix#2. Try MS Office Application Recovery 

1) Go to Start > All Programs > Microsoft Office Tools > MS Office Application Recovery.
2) Choose the document that is not responding.
3) Click the option "Recover Application" to recover it back.

After fixing Microsoft Excel has stopped working error, you can take the following methods to recover the unsaved document. 

Recover unsaved document when Microsoft Excel has stopped working 

Method 1. Recover unsaved Excel file via AutoRecovery

1) Click File > Tab Recent, check recent used Excel documents and find the non-responding one.
2) Click "Recover Unsaved Workbooks" and then wait till the Excel document is retrieved.
3) The "Open" dialog will pop up, open the exact lost Excel document and click "Save As" to save the document into a safe spot on PC.

Method 2. Recover Excel file with EaseUS free recovery software

Another way you can try to retrieve your lost or unsaved Excel file is using EaseUS free data recovery software. Now download and check if it helps or not. 

Simple steps for Excel file recovery are as follows:

Step 1. Specify a location

Run EaseUS Data Recovery Software, firstly, you're asked to choose a location to start. Choose the drive X: or perhaps a specific folder on Desktop or somewhere else, and then click "Scan".

select the excel file location

Step 2. Scan data

During the scan, you'll see more and more data showing up very quickly in the "Deleted files" result. That's part of what the software has found and displayed.

scan excel files

Step 3. Preview and recover

To quickly find the Excel files in the massive data in the scan results, click on the "Filter" on the top area and choose "Documents". Or, search .xls or .xlsx in the Search box. Select the desired files and click "Recover".

select excel files and recover

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Frequently Asked Qusetions

1. Why cannot I recover 2GB data for free?

It is recommended to check the version installed is Free or Trial because they are different versions.

Trial has data preview function but cannot save any files, while the Free version enables to recover 2 GB files. The default free space is 500 MB and you may share the product on social media to get another 1.5 GB.

2. Why cannot the recovered files be opened?

A file is saved as 2 parts on the storage device: directory info (which is comprised by file name, time stamp and size info, etc.) and data content.

If the files with original file names and folder structures cannot be opened, one possible reason is the corrupted directory info. There is still a chance to recover the data content with the RAW Recovery method in our software.

3. Why isn't it suggested to recover the files back to the original drive?

The storage structure of the lost files would be altered or damaged by any changes on the drive. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. So you should prepare another disk to save the files.

4. How can I check whether my data is recoverable or not before purchase?

The Free version helps you save 2GB files to better verify the recovery quality of our product before purchase.

5. How long does it take to scan the drive?

It strongly depends on the capacity of your hard drive and the performance of your computer. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions.

About Data Recovery Wizard

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