FAQ

Q: Can I recover data from a formatted disk?

A disk can be formatted in three different ways: Quick, Standard and Low-Level (physical) format.

Quick Format enables you to format a disk quickly by simply initializing the directory entry information in the root directory area and the FAT information. The data area during this proves to be still intact.

On the other hand, Standard Format examines the data area, and maps the bad sectors. Since each sector head must be read to determine whether it is bad, the process takes a long time. If a bad sector is detected, clusters containing that sector are marked in the FAT to prevent them from future application. However, just like quick format, full format does not overwrite the data area, and the data content is preserved.

Finally, Low-Level Format modifies the surface molecule arrangement, initializes the entire disk, and records sector identifiers to each track (creating addresses to identify sectors within each track). All of the data contained in the disk are initialized, preventing any future recovery attempts.

If file system information such as directory entries or FAT is lost, the file cannot be opened by the Windows Operating System. However, the Data Recovery Wizard is capable to directly read data from the data area to recover files after a quick or a standard format.

For the Hard Disk, a quick or standard format is generally carried out as a high-level format, where data areas are not overwritten. Therefore, even though the FAT or the root directory is initialized, the Data Recovery Wizard can still recover the data remaining in the data area.

On the other hand, for disk media that cannot be partitioned with FDISK, such as a floppy disk, a standard format is comparable to a low-level (physical) format process, rendering the original data on the floppy as unrecoverable.

Q: Can I recover my data after performing FDISK?

Even if your partitions have been deleted with FDISK, you can use "Partition Recovery" and select a physical drive to scan for the lost partitions and then recover the data from it. Furthermore, even if you have created new partitions after removing the old ones, you can still recover your data with the Data Recovery Wizard. Please refer to "Partition Recovery".

Q: What kinds of virus damage can The Data Recovery Wizard cope with?

The Data Recovery Wizard is effective against viruses such as CIH, which initialize the file system information including MBR and FAT. Furthermore, the Data Recovery Wizard can recover data attacked by viruses that alter the directory entry information such as WormExploreZip. These powerful features are implemented in The Data Recovery Wizard's [Raw Files] category. The WormExploreZip virus destroys the entire directory information and FATs, thus it completely eliminates file information, extension, and file size data. Consequently, only the data area remains unaffected. Even in these extreme cases, The Data Recovery Wizard provides a miraculous recovery result.

The Data Recovery Wizard cannot recover data damaged by viruses that directly attack a file data area.

Q: I have recovered a file, but I cannot open it.

In some cases, files recovered by using The Data Recovery Wizard cannot be opened properly. Microsoft Office (Excel, Word, and Power Point) files and large files such as MPEG files often run into this problem. Please consider the following points:
Damaged Files
After a file is deleted, it could be damaged by another file, overwriting, disk defragmentation, virus attack, or hacking activity. (Microsoft Office files are particularly susceptible)
Fragmented File
Some large files are saved in discrete locations because they cannot be allocated in contiguous Hard Disk space. When one of these files is deleted, the recovery can be very difficult. Even though the file's start location is available, the location information of other fragments is usually lost.

Q: Can I recover files deleted from a floppy disk?

Files deleted from a floppy disk can be recovered. Files saved in subfolders, rather than in the root directory, have a higher recovery rate.
You can also recover files after formatting a floppy disk. However, you can only recover data if the floppy disk is quick-formatted. Unlike a Hard Disk, data cannot be recovered after a standard format has been performed on a floppy.
Files that were saved in sub-directories of a quick-formatted floppy disk can be recovered from [Lost Folders], whereas ones in the root directory must be restored from [Raw Files].

Q: Is tech support service free?

Yes! It's free for all.

Q: I have more questions - who should I write to?

Please send your additional questions to sales@easeus.com.

Q: Where can I  buy this software?

You can use the online shop.

Q: How do I get the Data Recovery Wizard updated?

Make sure your computer is in an online state, and then you are allowed to check the newer version by "Update" option.
Current updates of the Data Recovery Wizard are (only) obtainable via the Internet.

Q: What should I do if the program crashes every now and then?

Please send the error information that our program is collecting to us for a further analysis.
You may do as below:
When the program crashes, the system will prompt a message "EaseUS The Data Recovery Wizard has encountered a problem and needs to close. We are sorry for the inconvenience; please fill in the detailed information of the problem in the rectangular blank and press "Click here" to check the files ready to be sent. Once you have confirmed these files, please press "Send Error Report". Afterwards, you will be guided to use the email program on your machine to send this information by this wizard.  However, a few problems may not prompt the error message box, in this situation, please do like this:
Get into the installation folder and you will find a DRWReport.exe, run it and get through the rest steps the same as the upper operations.
Besides, there is a DRW0.zip file in the installation directory and send it to us as an attachment by other email programs as you wish. We recommend that you'd better check these files first, and then press "Send Error Report" to add these files in the compressed package.

Q: Why cannot I get the right file name from RAW recovery?

As the application of RAW only recover files in the form of document head scanning, but not in the form of system info, so your recovered file often has a file name different from the previous one. Your recovered file is shown in the order of file type.

Q: Why the found files are green or blue?

There might be two different colors when you find the files.
If the color of the found files is blue, that means that the attributes of file is compressed.
If the color of the found file is green, that means that the attributes of file is encrypted.

Q: My computer can't 'see' my Hard Disk, what shall I do?

Options:
(1) BIOS report the device at system power on.
Try trial version of the Data Recovery Wizard, Free!

Does the Data Recovery Wizard recognize the device?
To determine this, use a working computer where the Bad Device is setup as slave, download and install the Data Recovery Wizard, start the application. Once started, select the RECOVERY MODULE. Once selected, you'll be presented with a list of recoverable devices that the Data Recovery Wizard can read.

The Data Recovery Wizard can do a good job of locating and recovering your data, and it's free to try, so that you can see the actual results BEFORE you spend any money.

If you've tried everything we offer, but your data is still lost, we kindly suggest that you use a professional data recovery service.

(2) BIOS does NOT see my device at system power on.

Select this option if your system BIOS DOES NOT see your device when you power it on.

Are you sure that the device is setup and connected properly to your system? Check the following: Cables Power Device ID
Check Device Settings
Is bus enabled?

Does the Data Recovery Wizard recognize the device?
When all else fails...

If this is an internal device, be sure that the bus is enabled.  In DEVICE MANAGER, select the bus to which that the device is connected, double click, and make sure that it's enabled.  If you need additional help on this topic, please contact the computer or device manufacturer.

(3) My device is clicking or smoking when I power my system on.

It's URGENT that you turn off the power of the device immediately! You will not be able to recover the device with any commercially available tools, and you should consult a professional data recovery service provider.


Q: I'm getting a blue screen when my device is connected at the start of Windows, help!

This happens when the boot sector is corrupt, or when there is partition damage. This can be caused by virus, power failure or incorrect read/write on the device.

Here's the solution:

First of all, connect your Hard Disk to another healthy PC as slave.

Then run the Data Recovery Wizard, select recovery module and perform the scan. Soon you'll be delightfully amazed with the listing of all the data that you could not previously get.

This does not work with damaged drives, or drives not listed in BIOS. As always, please use the advice, tips and tricks at your own discretion and risk.