WD Backup Won't Open Windows 10? [Top Solutions Here]

Today, we have discussed the top solutions for WD Backup not opening Windows 10. Learn how to get these amazing solutions from this article.

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Updated by Jean on Feb 22, 2023
Written by Tracy King

Overview of WD Backup

Western Digital (WD) backup is, in fact, the name of the recovery of your lost data by some disaster, e.g., error detection in opening your important documents, files, folders, pictures, videos, and likewise, in your computer. The software is amazingly developed to protect your hard-drive data. To run on-premise backups, your WD backup application uses primary storage with the name of WD-drive. And, for secondary storage, it uses the cloud with off-premise backups. You can also backup your files to Dropbox or HDD/SSD.

It is important to mention that it is easy to use, but you can face issues that WD won't open Windows 10 while backing up important files. There are, in fact, two conditions where this issue is faced. The first is "Files cannot be backed up" and the second is "WD Backup does not see my drive".

wd backup will not open windows 10

Why Is WD Backup Won't Open Windows 10?

As mentioned, there are two main conditions or situations when WD backup won't open Windows 10.

1. Files Cannot Be Backed Up.

This is the first scenario where you get an error while backing up your files. Here are a few causes behind it.

Disk Fragmentation

This error will definitely happen if there is a fragmented disk on your system. Therefore, you can keep a disk check to see the status of your desk before backing up.

Infection in System (Computer/laptop)

Many times, the multiple issues with your backup are due to your own infected laptop or computer and nothing else. WD backup not working can be one of them. It can be a really irritating issue for you if your system is partially or wholly infected by malware or virus.

File Permission

Your operating system has a set of rules, i.e., you permit a specific file to save in a specific place. Any issue while this permission can also lead to a WD backup operation issue. 

Lengthy Filenames

It's a rare issue but exists. Long file names can irritate the WD backup procedure.

Too Long Folder Paths

You can also see a problem if you have too long folder paths while backing up.

2. WD Backup Does Not See My File.

Here are the common reasons behind this problem.

Security of Local PC

The problem of WP backup not seeing the drive will surely occur if your system runs on local PC security.


A virus can stop you from running your system and compels you to install some anti-virus software. An anti-virus sometimes restricts the operation of some tasks on your system. WD backup error can also be one of them.

Protection from Malware

Like anti-virus software, if you have any software to protect your system from malwares, it can also stop the WD backup process.

Endpoint Protection

You need to conduct WD backup freely, and any protection software on your system can be a hindrance in this case.

Top Solution: WD Backup Won't Open Windows 10

For a computer, Windows Operating System is very crucial. If any system crash happens, it is imperative to save your system before it. For this purpose, EaseUS Todo Backup provides its best services in the easiest way for you. Here are some valuable features which EaseUS Todo Backup has got for you.

  • First, it is straightforward to use with its wizard-like interface. You can simply follow the instructions given on every step and backup your system in a very short time.
  • It is a very powerful software as it can clone system and your disk and create an exact copy of your operating system. With this feature, you can easily restore your system to the previous state without any data loss.
  • It can also help you create bootable media to recover your system in case of any system crash easily. 
  • EaseUS Todo Backup is a very reliable software as many professionals test it, and it has got very positive reviews from all over the world.
  • You can also download the trial version of this software from its official website and use it for free for 30 days.

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So, if you are looking for a reliable and easy-to-use backup software, EaseUS Todo Backup is the best choice.

Backup Important Data with EaseUS Todo Backup 

Do you love the features mentioned above? EaseUS Todo Backup tool is an interesting, innovative solution for your data backup. You can backup your important professional and personal data with EaseUS Todo Backup. It eases your trouble by providing flexible and various solutions. Here are some steps to backup your important data with the EaseUS Todo backup tool:

Step 1. Click the "Select backup contents" button to start backup.

create file backup step1

Step 2. There are four data backup categories, File, Disk, OS, and Mail, click File.

create file backup step2

Step 3. Both local and network files will be listed on the left. You can expand the directory to select the files to be backed up.

File backup

Step 4. Follow the on-screen guide, select the destination where you want to save the backup.

File backup step4

Click "Options" to encrypt the backup with password in "Backup Options", set the backup schedule and choose to start back up at certain event in "Backup Scheme". There are also many other options you can explore, customize the backup task according to your need.

Backup options

Step 5. You can store the backup to local drive, EaseUS's cloud service, and NAS.

file backup step4

Step 6. EaseUS Todo Backup enables users to back up data to both third-party cloud drive and its own cloud drive.

If you want to back up data to third-party cloud drive, choose Local Drive, scroll down to add Cloud Device, add and login your account.

Backup to cloud
You can also choose EaseUS's own cloud drive. Click EaseUS Cloud, sign up with your EaseUS Account and log in.

backup to easeus cloud

Step 7. Click "Backup Now" to start backup. After the backup task is completed, it will be displayed in the form of a card on the left side of the panel. Right-click the backup task to further manage it.

File backup step7

In addition, if you want to know how to backup files in safe mode windows 10, you can read the article below:

related articles

How Can I Backup Files in Safe Mode?

When Windows fails to boot, you can back up your files in safe mode before restoring your PC to factory settings or reinstalling Windows 10/8/7.

backup files in safe mode

Common Methods to Fix WD Backup Won't Open Windows 10

You surely understand why the backup error happens most of the time. Now, it's time to get solutions to these errors. There is no problem without a solution. Just apply a solution depending on your situation/condition. Left see the cause that highlights your situation.

Method 1: The File Cannot Be Backed up

Method 2: WD Backup Does Not See My Drive

Method 1: The File Cannot Be Backed up

Step 1. Run the disk check in your system. Open Command Prompt, type (chkdsk) and Press the enter button. When you do it, it will solve your issue side-by-side.

file can not be backed up

Step 2. Resolve system infection issue. Stop all applications and soft wares when you start the backup. Especially anti-virus or malware detection files can create hindrances.

Step 3. Check out the backup installation properly and run it as "Administrator".

Step 4. Give full permission to the backup software. Also, set file permission settings. Then, go to the files'settings and modify them. You can solve there the issue of file permission. 

Step 5. Improve lengthy file names. Rename your files with lengthy and complicated tracks or names and just cut them short. This issue is simple to resolve. 

Step 6. Modify the backup policy to avoid the backup of open or currently in-use folders/files.

Method 2: WD Backup Does Not See My Drive

If you are coming up with this problem, here are steps to resolve it.

Step 1. While opening the WD backup, ensure there must be a side-by-side service of the WD backup Helper.

Step 2. Check out anti-malware applications that should not restrict the software. If you have an anti-virus, have a keen look at it. It can stop your backup procedure from working.

Step 3. See the connection between the WD drive and your system to ensure they are directly connected.

Step 4. Drive Firmware should be up to date to make things easy for you.

Step 5. Your system (computer/laptop) must detect or assess the drive properly.

Step 6. Lastly, check if WD backup is properly compatible with your drive. If it is not, then you can hardly be succeeded in this backup.

wd backup does not see my drive


To conclude, it may feel like you are tricky and masterminded on how to solve the issue of WD backup not working properly. Although the scenarios to this issue are multiple, they are easy to handle and resolve. Just follow the guidelines after tracking and finding the cause of the problem. This blog gives you the solution to two kinds of errors that mostly occurs while WD backup. The first is "The File Cannot Be Backed up" and the second is "WD Does Not See My Drive". In both cases, either your system can be an issue, or other reasons are mentioned under both points. EaseUS Todo Backup is recommended to make your backup easy to handle and successfully done. This Backup tool gives you extra options and feasibility that your find rare in others.

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WD Backup Won't Open Windows 10 FAQs

Here are some frequently asked questions, but if you are still confused and have questions, feel free to ask. 

1. How do I retrieve data from my WD Passport?

You have to launch Disk Drill. For this, take WD hard drive and connect it with your computer. In Disk Drill, you will search for the data you lost. Run the recovery and wait for it. You will come up with a list of recovered files. Choose what you need to save. The files reviewed successfully can save easily.

2. How do I access my WD backup files?

You need to open your drive in File Explorer to access your WD backup files. Find WD Backup named folder. Go in it and explore until you come up with volume and history folders.

3. How do I recover data from WD My Cloud hard drive?

First, remove the hard drive from your system if you want to recover detective or broken data. Then, connect a Linux boot disc/live CD and get the drive contents.

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Updated by Jean

Since graduating from university, Jean has been writing tech articles and has been a valuable member of the EaseUS team for over 5 years. Her areas of expertise include data recovery, disk partitioning, data backup, and multimedia world.

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Written by Tracy King

Tracy joined in EaseUS in 2013 and has been working with EaseUS content team for over 10 years. Being enthusiastic in computing and technology, she writes tech how-to articles and share technical solutions to resolve Windows & Mac data recovery, data backup, partition management, data transfer, Windows update issues, etc.

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Product Reviews

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  • Taking everything into consideration, we can say that EaseUS Todo Backup Home can offer you a little extra sense of security with a set of advanced tools. The interface provides quick adaptation, every process guiding you all the way through so you don't get stuck or further damage your system rather than keeping it safe.

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