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Windows 10 Internet Explorer Has Stopped Working

Jean updated on Dec 11, 2020 to Backup Utility | How-to Articles

Internet Explorer has stopped working

"On my Windows 10 PC, I'm frequently getting an annoying error message saying Internet Explorer has stopped working immediately after opening Internet Explorer. Having tried to use CCleaner to clear temporary files and caches, it will then work again for a day or two before the problem starts happening again. What should I do to get rid of the error permanently? This is intolerable!"

Though Microsoft makes a long-term effort in promoting the user experience and the browsing performance in Internet Explorer, in the meantime, introducing a more powerful browser alternative Microsoft Edge since Windows 10, the older internet browser still owns a large number of customers. As a matter of fact, bad experience with Internet Explorer continues and needs improvement, especially the widely reported problem of Internet Explorer has stopped working, not responding, not opening and giving all kinds of errors.

Useful Tips Before the Recommended Workarounds

The internet browser you're accustomed to browsing everything, visit social media websites or watch online programs definitely stores crucial personal data, such as history, bookmarks, cached images and files, accounts, passwords and so on. It's none necessary to lose the whole important data while applying fixing methods, especially browser reset, system restore, in order to rectify the problem of Internet Explorer has stopped working.

So, copy the temporary IE files as a whole and keep them to a safe spot.

Temporary Internet Explorer files location in Windows 10:

C:\Users\user name\AppData\Local\Microsoft\Windows\INetCache\IE

For a complete copy of those IE related files, we recommend using third-party free backup software to help. For example, EaseUS Todo Backup offers easy and smart file backup feature, which enables users to backup internet browser temporary files on a regular basis with incremental backup or differential backup.

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Step 1: Open EaseUS Todo Backup and select "File" as the backup mode.

You may have a large amount of vital data to be protected as time goes on, such as documents, pictures, music, and videos, etc. It is always a good habit to have a backup on a regular basis. File Backup is one of the best choices for you to get over unexpected data loss.

Step 2: Select the files that you want to back up.

Tick the option at the top left corner named User Defined, you can browse to back up one or some specific file types on your computer or external storage device.

click file backup to back up files

Step 3: Select a destination to save your backup file. 

You'd better create the backup file in some other storage media or in some other drive. If not, there may be a risk of the backup file getting corrupted or destroyed.

Step 4: Click "Proceed" to execute your operation.

Common Ways to Fix Internet Explorer Has Stopped Working in Windows 10

As far as we know, in addition to IE, the other internet browsers such as Microsoft Edge, Chrome and Firefox would in the same way stopped working, usually after each update for Windows 10 Creators 1703 or Anniversary 1607. Next are 5 widely applied methods to fix and remove Internet Explorer has stopped working error in Windows PC.

1. Update IE to the Most Recent Version: Ie 11.​

You can easily get the latest update of Internet Explorer by downloading and installing it from Microsoft:


2. Wipe all Temporary IE Files

Go to "Internet Options" > "General tab" > "Browsing History" > "Delete" > uncheck "Preserve Favorites website data" then delete Temporary Internet Files.

3. Reset IE from the Control Panel from Windows

Go to Network and Internet tab > Internet options > advanced > Reset

4. Reset IE in the Run from Internet Properties

  • Press CTRL + SHIFT + ESC Keys simultaneously to pull up Task Manager.
  • Locate iexplore.exe under the Processes tab. Right click on it and select End Task.
  • Press Windows + R keys simultaneously this time to bring up Run box. Type inetcpl.cpl and click OK.
  • Go to the Advanced Tab, and Click Reset. Place a check on Delete Personal Settings, and Hit Reset again. Click Apply/OK to close Internet Properties dialog.
  • Now test to see if Internet Explorer opens up, if not then Hold the Windows Key and Press R again, and type inetcpl.cpl and Click OK. Go to the Advanced tab, and place a check on Use software rendering instead GPU rendering.
  • Click Apply/OK and this should fix the issue with Internet Explorer.

5. Rename Users Profile and Edit Registry

  • Reboot PC and log in as administrator.
  • Rename users profile located in C:\users\ to
  • Open Registry
  • Go to \HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
  • Click on each of the S-1* till you find the username of the user you are trying to fix in the Central Profile key
  • Right click on the left 'folder' and choose export
  • Reboot
  • Have the user log back in, and copy necessary files from the folder you renamed in step 3 to the newly created folder.

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