Welcome to EaseUS Mac Data Recovery Software FAQ

Special notice - how to activate?

Step 1	Step 2	Step 3
Download the trial version or the free version, then purchase the commercial version you need, and you will receive an Email.	Double-click on .dmg file and you will see the application. Then drag it to Applications folder.	Activate the trial version or the free version with the key in the Email you received after purchasing.

After you download the trial version or the free version, you can activate the software as follow.

Note: Please connect to internet when you activate the software.

 

Q: Can I recover all my lost files, like videos, pictures, applications, etc with EaseUS Mac Data Recovery?

Yes, of course you can. Our Mac Data Photo Recovery Free can restore your lost bmp; jpg; png; tif and mp3 files for free. For recovering all lost files, you can try EaseUS Mac Data Recovery Wizard Edition and EaseUS Mac Data Recovery Wizard Technician Edition.

Q: What should I do after data loss in my Mac?

You should protect lost data effectively as the following:

• 1. Not try to write any new data into volume of data loss.
• 2. Avoid frequently using operating Mac as much as possible if data in system volume is missing.
• 3. Employing EaseUS Mac data recovery software to recover lost data immediately.

Q: Is lost data recovery on my Apple iPod supported?

EaseUS Mac Data Recovery software is capable of recovering data from basic hard disk, SD Cards, CF Cards, XD Cards, Memory Sticks, external Zip drives, FireWire and USB hard drives. But it cannot support Apple iPod and iPhone.

Q: Are FAT32, NTFS and HFS+ supported?

All above-mentioned file systems are supported by EaseUS Mac Data Recovery software, including HFS/HFS+/FAT/ NTFS/NTFS5/HFS Wrapper

Q: Is it possible to recover missing data from lost partitions with EaseUS Mac Data Recovery software?

There is recovery module in EaseUS Mac Data Recovery software - Lost Partition Recovery. It would retrieve your entire lost data back, even this partition of data loss has been repartitioned or invisible.

Q: What should you do to prevent data loss?

Data security is vitally important and use reliable data backup software to backup your important data regularly. This can efficiently prevent data loss happening.

Q: How do you know the data that has been found by EaseUS Mac Data Recovery software is your lost data?

You can choose to preview those files that have been found by EaseUS Mac Data Recovery software. The preview function enables you to make sure whether they are those lost files you have been looking for.

Q: What should you prepare for data recovery?

Pre-data recovery is vitally important and whether you can successfully recover lost data largely depends on it:

• 1. Make sure that there is adequate free space for storing recovered data.
• 2. If data loss is caused by virus attack, use anti-virus software to clean your Mac and make use them was completely killed before performing data recovery.

Q: Is data that has been deleted from Trash Bin can be recovered?

In fact, empty data in Trash Bin only erase the entries of these files and the file content is safe unless they have been overwritten. Therefore, as long as your deleted data in Trash Bin has not been overwritten, you can use EaseUS Mac Data Recovery software to recover lost data.

Q: Is Mac OS X v10.6 "Snow Leopard" being supported by EaseUS Mac Data Recovery?

EaseUS Mac Data Recovery software supports Mac OS X v 10.5.1 and above.

Q: Can fragmentation of the drive affect the result of the recovery?

Because information about a file's allocation is stored in a MFT entry and fragmentation in NTFS won't affect the results of the recovery. However with the FAT file system, this information is stored in the FAT and this information will be lost after deleting, so the lower the fragmentation of the drive is, the higher the chance of a recovery is.