Data Security Wizard FAQ

We've separated the questions into two groups: Technical questions, Purchase questions. We're now gathering more questions and answers for this page and will update it soon. In the meantime, if you have a question for us, please see Online Manual or send the feedback to us on our Contact Page, and we will do our best to answer it.

Technical Questions

• What is the account?
• What is the password?
• Why does the file/folder/partition still can't open correctly while I cancel the wipe operation immediately?
• What aftermaths will be cause if I forget the account/password?
• Why cannot the program work normally after reinstalling it?
• Using right-click encrypted what is the decrypt password after the file/folder?
• If I reinstall the Data security Wizard, can the former encrypted file/folder be decrypted correctly?
• Why cannot I find the partition at the windows explorer after it was wiped by the Data security Wizard?
• What I must notice when encrypting or decrypting?
• Why does the program run slow sometimes?
• Are files protected from viruses, trojans, worms, spyware etc.?
• Can I encrypt any format of files?
• Does it work on all disk types like FAT16, FAT32 and NTFS?
• Does it work on Windows 2003 Server/XP/2000/NT/Me/98?
• What will to do, when I find the error of program?
• How do I Encrypt file(s) and folder(s)?
• How do I Decrypt file(s) and folder(s)?
• How do I wipe file(s) or folder(s)?
• How do I wipe disk or partition?

Purchasel Questions

• How much is it?
• Is your online order form secure?
• May I use other order options besides online order?
• If I pay for the program now, how long will it take before I receive my download URL?
• I lost my Data Security Wizard. Can you resend it to me?
• I have not received a download URL. Why?
• Is there a number or size of file fee?
• How to buy?
• How do I get updates of the Data Security Wizard?