Technical FAQ

Q: What should I do if the program crashes every now and then?

A: If there is a prompt message "EaseUS Data Recovery Wizard has encountered a problem and needs to close. We are sorry for the inconvenience" when the program crashes, please send the error information our program collects to us. You may do as following: please fill in the detailed information of the problem in the rectangular blank and click "Click here" to check the files which are ready to be sent. Once you have confirmed these files, please click "Send Error Report", it will call the email program on your computer to deliver this information.

If there is no prompt error message box, please do as following: Open the installation folder and find DRWReport.exe, run it and do as the above steps.

Besides, there will be a DRW0.zip file in the installation directory and send it to us as an attachment via another email. We recommend you to check these files first, and then click "Send Error Report" to add these files into the compressed package.