Data Recovery Wizard FAQ

We've separated the questions into three groups: Technical questions, Purchase questions, and Data Recovery question. We're now gathering more questions and answers for this page and will update it soon. In the meantime, if you have a question for us, please see Online Manual or send the feedback to us on our Support Page, and we will do our best to answer it.

Technical Questions

• I have found the lost files by the free/trial product, how do I activate the trial version and continue the recovery process?
• I have accidentally deleted one or more files, can I get them back?
• Can I recover data from a formatted disk?
• I deleted one or more partitions by accident, can I get them back?
• My hard disk appears physically damaged, can I recover data from it?
• Can I use Data Recovery Wizard to recover data if my hard drive is not recognized by the BIOS of my computer?
• Can I recover my data after performing FDISK, Pqmagic or EaseUS Partition Master?
• Can I use Data Recovery Wizard to recover data from CD's, CDR's and DVD's?
• Can I recover files with original file name and file directory?
• Is it safe to run Data Recovery Wizard on my crashed hard drive?
• What is the Disk Image function used to do? Can I use it to backup my hard disk?
• During usage of Data Recovery Wizard I do receive a disk error, what does this mean?
• After scanned the hard drive, Data Recovery Wizard found many partition, how can I confirm which partition to recover?
• Why the files found are more than those correctly recovered?
• Why does it show the state (U, d and ?) in the file list? But some of them do not show the state. What is the meaning of the no-show state?
• When I use "RAW" module to recover files, why most of the files were 50MB?
• How can I check whether my data can be recovered or not before purchase?
• I have recovered a file, but I cannot open it.
• why I couldn't find any data after I full formatted (doesn't tick the "Perform a quick format" option) the volume in Windows Vista and Windows 7, 8?
• What should I do if the program crashes every now and then?
• I lost the program, how do I get the program and install again?

Purchase Questions

• How to buy?
• How much is it?
• How to use the privilege of VAT Exemption?
• If the product we purchased cannot solve my problem indeed, whether there is refund guarantee?
• Is your online order secure?
• May I use other order options besides online order?
• If I pay for the program now, how long will it take before I receive my download URL?
• I lost my Data Recovery Wizard. Can you resend it to me?
• I have not received a download URL. Why?
• How do I get updates of the Data Recovery Wizard?
• Which license should I take?
• What's the limitation of trial version?
• When will I receive my CD?
• How to get a copy of the invoice for my purchase?

Data Recovery Questions

• What is Data Recovery?
• What causes data loss?
• Why is data loss prevention so important?
• How can I prevent data loss?
• What can I do to protect my data and minimize my chances of losing data?
• How often should I back up my data?
• Which backup method should I use?
• Is one hard disk drive better than another?
• What is a computer virus?
• What is a SCSI drive?
• What is RAID?
• Can you suggest a good backup plan for a small business?